Public Safety Radio Technician

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 13,000 team members who are at the heart of what makes Denver, Denver. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.

The Technology Services Department (TS) of the City and County of Denver uses state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population of over 700,000 Denverites.

About the role

As a Public Service Radio Technician, you will work in the Electronic Engineering Bureau (EEB). The EEB maintains and manages numerous technology systems used by agencies throughout the City and County of Denver. EEB personnel are responsible for supporting Mobile Computer Terminals, Mobile and Portable radios, Speed Enforcement Radar, Radio System Infrastructure, and in-building amplifiers. IT Communications Technicians are also responsible for the administration of various servers and network components in support of the Mobile Computer Terminals and the Radio System.

This is a customer-facing position that is 100% in person and will be located at the Electronic Engineering Bureau (EEB) at 2100 31st Street, Denver, CO 80216.

Responsibilities

• Install two-way radios in the city’s fleet of vehicles
• Program Mobile and Portable two-way radios
• Repair of electronic equipment to include two-way radios and MDTs
• Install various electronic equipment into the City’s fleet of vehicles (wiring, testing, maintenance, etc.)
• Design, Plan, and configure portions of the Information Technology communications infrastructure, coordinates with the vendor for installation when needed
• Respond to service desk escalations regarding communication infrastructure in person, remotely, or via phone
• Diagnose and resolve complex problems
• Engage other Information Technology resources when needed
• Maintain electronic and communication systems associated with the delivery of voice, data and video over a system infrastructure
• Perform limited communications server administration such as system monitoring, disaster recovery, account creation, and assigning access levels
• Confer with user agencies to determine and document future communications requirements
• Maintain inventory of communications infrastructure
• Document work performed using MCM for all related services performed
• Oversee and provide instruction regarding Information Technology communications issues to lower classified Information Technology staff
• Understand and use of numerous types of test equipment to include RF Service Monitors, TDR and others

Requirements

• At least five years of experience performing Information Technology communications maintenance, repair and installation
• Experience with installations of communications equipment in service vehicles
• Experience with Land Mobile radios (LMR) and radio systems is preferred
• Ability to manage and repair laptop and tablet computers
• Systems Administration experience (knowledge of group policy options)
• Ethernet router setup and configuration experience

Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Three (3) years’ experience performing Information Technology communications maintenance, repair and installation
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period

Pay

The salary range for this position is $40.05 - $49.73/hour, based on experience and education.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date