Public Safety Officer Lead

About the role

Responsible for serving in a leadership role, overseeing the work of security staff engaged in patrolling and securing CW facilities, grounds and personnel. In doing so, performs the responsibilities of a Security Officer and, in the absence of the Supervisor, provides leadership functions, to include assigns personnel to posts or patrol, interprets CW policies and procedures, trains, equips and directs security personnel and works towards positive resolution of internal and external customer issues.

Responsibilities

• Leads, coordinates and provides oversight and reviews the work of security personnel engaged in patrolling and securing CW facilities and grounds, the absence of the Supervisor.
• Plans and prepares work schedules and priorities to provide adequate security coverage in the absence of the Supervisor, makes work assignments and reassigns security staff in response to schedules, emergencies or unusual incidents.
• Orients, trains, and provides performance feedback and when necessary, escalates performance issues to the Supervisor who will determine if further action is required. Assists in the mediation of conflicts involving security staff in the absence of the supervisor.
• Assists Security Dispatchers working in Security Dispatch as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency line (88) and directs personnel appropriately. Monitors