Public Safety Officer Lead

Responsibilities

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor.
• Is alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations.
• Maintains department uniform and equipment in good repair.
• Provides front‑line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
• Confirms shift work documentation in the electronic record.
• Reviews and approves all shift incident reports.
• Conducts shift briefings to ensure accurate communication and handoff.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients, visitors, and team‑member incidents.
• Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., conducted electrical weapon, handcuffing).
• Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes.
• Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
• Makes decisions regarding the dispositions of apprehension/arrest cases.
• Refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training when there is potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law‑enforcement and first‑responder agencies.
• Coordinates, briefs, and monitors every law‑enforcement prisoner‑patient guard to ensure policy compliance and prevent unsafe practices.
• Coordinates emergency response planning and practice with other departments and units.
• Ensures that after‑action reviews are accomplished and documented.
• Performs initial performance coaching and acts as a resource to correct or improve individual performance.
• Participates in annual performance evaluations.
• Recommends/submits recognition of officer performance to leadership.
• Serves as the primary internal trainer for the department.
• Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment; compiles feedback, maintains training records, and trains competencies for all officers.
• Prepares lesson plans for officers who do not meet training expectations.
• Serves as a field instructor when assigned, maintains instructor‑level certifications, and provides training in accordance with standards.
• Maintains current department training standards