Public Safety Officer II

About the role

This role focuses on preventing workplace accidents and promoting health and safety awareness and education for individuals within the organization.

Responsibilities

• Prevents workplace accidents and promotes health and safety awareness and education for employees.
• Performs the following Associate Safety related duties:
• Conducts proactive patrols of all hospital buildings and grounds.
• Responds to and reports on both routine and emergency calls for service.
• Monitors assigned area for suspicious activity.
• Screens vendors and visitors entering the facility.
• Identifies security vulnerabilities, safety hazards and violations of Hospital policy.
• Takes immediate correction action to mitigate the vulnerability or hazard, if possible.
• Collaborates with other departments to mitigate or resolve, if warranted.
• Documents all safety and security incidents in accordance with department policies and procedures.
• Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible.
• Consistently challenges all individuals without visible identification in an appropriate and courteous manner.
• Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge.
• Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
• Maintains composure under stressful circumstances.
• Demonstrates proper actions during patient crisis interventions, designed to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• Provides escorts to patients, visitors, staff and others in conformance with established procedures.
• Identifies security vulnerabilities, safety hazards and violations of Hospital policy.
• Takes immediate correction action to mitigate the vulnerability or hazard, if possible.
• Collaborates with other departments to mitigate or resolve, if warranted.
• Reports deficiencies to Supervisor/Lead Officer, and documents via an incident report or work order for required follow up and resolution.
• Completes an accurate and comprehensive written incident report for any incident occurring upon hospital property; ensures compliance with established procedures.
• Enlists the support of a supervisor or assistance from fellow Public Safety Officers when warranted.
• May determine the priority of calls for service and requests for assistance based upon the nature, circumstances and severity of the issue reported; including making the decision to implement emergency response procedures (e.g.: Code White, Code Red, Code Purple, etc).
• Follows department Lost and Found procedures, checks the L&F telephone hotline, logs all required L&F information, investigates all L&F claims, communicates effectively with complainants, closes out communications when items are returned, and stores found items appropriately.
• May manage the workflow of their shift by assigning staff to calls and monitoring patrol coverage of campus; keeping the shift supervisor apprised and informed of irregularities or issues needing to be addressed.
• May perform basic dispatch duties such as: Receiving emergency and non-emergency telephone calls; monitoring Intellex Digital Recording system and other computerized alarm and access control systems; providing radio communication management; and providing communications interface with other agencies.
• May assign field staff to respond to calls for service and/or observations gathered from the monitoring of security systems, and ensures an adequate number of personnel are assigned to calls for service.
• May coordinate and distribute master keys to appropriate hospital employees.
• Functions as a highly effective Team Leader during patient crisis interventions.
• Coaches and counsels shift security officers on intervention performance, and develops intervention strategies designed at achieving the safest possible outcomes to crisis.
• Assists in the development of security staff training and education.
• Coordinates new material training and in-service training for all security personnel on shift.
• Effectively trains and educates new hire security officers on all security duties.
• May lead employee CODE Educational Tests.
• Is competent in all areas of Code staff education.
• Competent on the campus fire alarm panel reset and all knowledgeable of all other fire alarm system equipment, including extinguishers and hoses.
• Maintains knowledge of all applicable off-site properties and campuses, and has adequately trained all shift mates on roles of response, inspections and knowledge of off-sites.
• Is knowledgeable of and can operate all security systems including surveillance, electronic controlled access, intrusion and panic alarms, Kinderguard infant security, etc. as applicable.
• Assures all security officers on shift are trained operators of these systems.
• Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, as well as to help foster a positive work environment.

Qualifications

• High School diploma or equivalent.
• Graduate of an approved law enforcement training program or Police Academy.
• Valid state issued driver’s license with at least 1 year of driving experience.
• One (1) year of experience as a Public Safety Officer.

Preferred Qualifications

• Associates degree in Criminal Justice or related area.
• Three (3) years of related experience in military, security, or police.
• Security or first responder certifications such as CPR/AED, CPI NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.

Skills & Abilities

• Completes all training requirements and courses established and/or provided by the department.
• Proficient in communicating, reading, and writing in English.
• Basic Computer Skills required.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.
• Physically able to perform the duties and responsibilities outlined above.
• Demonstrate emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and positivity (devoid of negative remarks).
• Must be trustworthy, helpful, friendly, courteous, and disciplined.
• Ability to become licensed as a Special State Police Officer.

Pay

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Schedule

Position may also require unanticipated overtime and hold overs to maintain minimum staffing levels from time to time.