Public Safety Officer- Full Time and Part Time Openings!

About the role

Melrose/Wakefield Hospital, part of the Tufts Medicine system, seeks a Safety Officer to join our Hospital Public Safety team. This role focuses on preventing workplace accidents and promoting health and safety awareness and education.

Responsibilities

• Prevent workplace accidents and promote health and safety awareness and education for employees.
• Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff.
• Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors.
• Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
• Provide escorts to patients, visitors, staff and others in conformance with established procedures.
• Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted.
• Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
• Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
• Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
• Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.
• Absorb and respond to all emergencies and disasters that may affect the Hospital, including: crowd control; evacuations and other responsibilities as directed by supervisors.
• Identify and resolve problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.
• Complete an accurate and comprehensive written incident report for any incident occurring upon hospital property.
• Ensure compliance with established procedures.
• Enlist the support of a supervisor or assistance from fellow Officers when warranted.
• Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.
• Complete all training requirements and courses established and/or provided by the department.

Requirements

• High School diploma or equivalent.
• Valid state issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire.
• The majority of time is spent in the delivery of support services or activities, typically under supervision.
• An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Qualifications

• Associates degree in Criminal Justice or related area.
• Experience in military, security, or police.
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.
• Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• Ability to obtain and maintain a valid MA License to Carry Firearms.

Skills & Abilities

• Proficient in communicating, reading, and writing in English.
• Basic Computer Skills required.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.
• Skills and abilities related to emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and positivity (devoid of negative remarks).
• Trustworthy, helpful, friendly, courteous, and disciplined.

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians. Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.