Public Safety Officer/Dispatcher
St. John's University · Jamaica, NY · 1 mo ago
Management$25/hrVolunteer
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines.
We need to parse the job posting.
First part: description of St. John's University (general). This is likely "About the role"? Actually "About the role" is about the job, not the university. But we can treat the university description as "About the role"? The instruction: use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines.
We need to parse the job posting.
First part: description of St. John's University (general). This is likely "About the role"? Actually "About the role" is about the job, not the university. But we can treat the university description as "About the role"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role (maybe summarizing the job). The posting includes "Job Summary" repeated with university description. Then "Department: Public Safety Specific Job Title: ?Public Safety Officer/Dispatcher Campus:? Queens, Manhattan Command Center Dispatcher is assigned...". So we can extract responsibilities etc.
We need to include sections: About the role (maybe a brief paragraph summarizing the role). Responsibilities (list). Requirements (maybe education/experience). Qualifications (maybe competencies). Skills (maybe competencies). Benefits (benefits described). Pay (hourly rate $25.00). Schedule (full-time, shift details). Must not include placeholder text like "commensurate with experience" etc. So we should avoid Pay section if only says "commensurate with your qualifications". But we have actual hourly rate: "In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $25.00." That's specific, so include Pay section.
Schedule: "Position Type/Expected Hours of Work Full-time Command Center Dispatchers may be assigned different shifts 24/7, including holidays and weekends. Typical hours range from: Day Shift: 7:00am-3:00pm Night Shift: 3:00pm-11:00pm Overnight Shift: 11:00am-7:00am". That's specific, include Schedule.
Benefits: "St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. *Important Note- St. John’s is NOT an E-Verify Employer* St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events". So we have benefits list: medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, liberal paid time off policies, plus access to performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events. We'll include those.
Requirements: maybe "Required Education And Experience" section: High School diploma or equivalent required (GED). Prefer a minimum of 5 years’ security or dispatcher experience. Must obtain NYC Fire Department Certificate of Fitness (F-01) Fire Guard Impairment, to be obtained within six months; must renew every two years. Must obtain American Heart Association First Aid certification within 90 days; must maintain. Must possess and maintain a current New York State Security Guard License. Must possess and maintain a valid Driver License from state of residence. Must be able to perform responsibilities while wearing an N-95 respirator mask as mandated by OSHA. Candidates must be able to work on all shifts, during various hours, including weekends and holidays.
Qualifications: maybe "Preferred Education And Experience": Associates or Bachelors degree or equivalent experience. Bilingual skills are desirable.
Competencies: list under "Competencies, Education, Experience": Clear, professional verbal and written communication. Strong attention to detail and ability to multitask under pressure. Ability to maintain composure and critical thinking in high-stress situations. Discretion and adherence to confidentiality and data privacy standards. Familiarity with public safety technologies (CAD, CCTV, radio systems). Excellent computer skills and be proficient in the use of emergency communications systems, including computer aided dispatch systems, multiple two-way radio systems, alarm receivers, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems. Ability to remain on duty until relief is available and work weekends and different shifts as required. The Command Center is operated 24/7 including weekends and holidays and requires regular attendance and punctual employee presence. Customer service oriented and provide excellent customer service in all interactions.
We could split into Skills (maybe the competencies) and Qualifications (education/experience). But we have both Required and Preferred sections. We'll treat Requirements as required education/experience, Qualifications as preferred education/experience, Skills as competencies.
About the role: we can summarize the role: "The Public Safety Officer/Dispatcher serves as the first point of contact for emergency and non-emergency calls across the St. John’s University global enterprise, operating from the Queens, Manhattan Command Center. Responsibilities include dispatching officers, monitoring CCTV and alarm systems, managing information, providing customer service, and supporting operational tasks." We'll keep it concise but preserve substance.
Now we must output only HTML fragment, no or , no markdown fences.
We'll produce sections in order: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to ensure we don't include empty sections. All have content.
We must use for headings, - for lists,
for prose.
We need to avoid repeating job title as heading. Not needed.
We must remove boilerplate like EEO, etc. Already removed.
Now craft HTML.
Let's draft:
About the role
The Public Safety Officer/Dispatcher is assigned to the Public Safety Command Center at the Queens, Manhattan campus and serves as the first point of contact for all emergency and non‑emergency calls across St. John’s University’s global enterprise. The role involves dispatching public safety officers and first responders, monitoring CCTV, access control, fire and intrusion alarms, operating multi‑channel radio and computer‑aided dispatch systems, maintaining records, providing customer service, and supporting operational and training duties.
Responsibilities
- Receive, prioritize, and document emergency and non‑emergency calls from the campus community.
- Dispatch public safety officers and appropriate first responders using a two‑way radio system and computer‑aided dispatch software.
- Monitor and respond to campus fire alarms, intrusion alarms, and access control alerts.
- Provide exceptional customer service, information, support, and assistance to students, staff, faculty, and guests; direct requests to the relevant person or office.
- Initiate mass notifications through the emergency notification system during certain incidents.
- Continuously monitor campus CCTV systems, access control, and emergency notification systems.
- Report suspicious activity or safety hazards to appropriate personnel for immediate response.
- Assist in activating emergency response protocols and campus alerts as needed.
- Maintain awareness of Department of Public Safety personnel in the field or on special assignments.
- Maintain accurate and detailed records of calls, officer activity, incidents, and responses.
- Assist with preparation of incident summaries and reports for university officials and law enforcement.
- Perform data entry into public safety records management systems.
- Provide information and support regarding public safety policies, resources, and procedures; answer questions and route calls to appropriate university departments.
- Demonstrate empathy, calm, and professionalism in all interactions; engage with various campus departments.
- Be mindful of current crime trends on and around campus grounds and take appropriate action to deter such activity.
- Test and report equipment malfunctions (radios, alarm systems, surveillance monitors).
- Assist in training new dispatchers and student employees as assigned.
- Stay updated on university safety protocols and participate in emergency drills and exercises.
- Stay updated on the latest emergency response protocols, security procedures, technology, and university/public safety policies.
- Participate in ongoing training sessions to enhance dispatcher skills.
Requirements
- High School diploma or equivalent (GED) required.
- Preferred minimum of 5 years’ security or dispatcher experience.
- Must obtain New York City Fire Department Certificate of Fitness (F‑01) Fire Guard Impairment within six (6) months of employment; certificate must be renewed every two years and an updated copy provided to the Executive Director of Public Safety.
- Must obtain American Heart Association First Aid certification within ninety (90) days of employment and maintain certification while employed.
- Must possess and maintain a current New York State Security Guard License.
- Must possess and maintain a valid Driver License from the state of residence.
- Must be able to perform responsibilities while wearing an N‑95 respirator mask as mandated by OSHA regulations.
- Must be able to work on all shifts, during various hours, including weekends and holidays.
Qualifications
- Associate’s or Bachelor’s degree or equivalent experience preferred.
- Bilingual skills are desirable.
Skills
- Clear, professional verbal and written communication.
- Strong attention to detail and ability to multitask under pressure.
- Ability to maintain composure and critical thinking in high‑stress situations.
- Discretion and adherence to confidentiality and data privacy standards.
- Familiarity with public safety technologies (CAD, CCTV, radio systems).
- Excellent computer skills and proficiency in emergency communications systems, including computer‑aided dispatch, multiple two‑way radio systems, alarm receivers, video monitoring, access control, emergency mass notification, and telecommunications systems.
- Ability to remain on duty until relief is available and work weekends and different shifts as required.
- Regular attendance and punctuality; the Command Center operates 24/7 including weekends and holidays.
- Customer‑service oriented with excellent customer service in all interactions.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Long‑term disability insurance
- Tuition remission
- Generous 403(b) employer contribution
- Employee assistance program
- Liberal paid time off policies
- Access to St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events
Pay
In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $25.00.
Schedule
Full‑time position with shifts
for headings, - for lists,
for prose.
We need to avoid repeating job title as heading. Not needed.
We must remove boilerplate like EEO, etc. Already removed.
Now craft HTML.
Let's draft:
About the role
The Public Safety Officer/Dispatcher is assigned to the Public Safety Command Center at the Queens, Manhattan campus and serves as the first point of contact for all emergency and non‑emergency calls across St. John’s University’s global enterprise. The role involves dispatching public safety officers and first responders, monitoring CCTV, access control, fire and intrusion alarms, operating multi‑channel radio and computer‑aided dispatch systems, maintaining records, providing customer service, and supporting operational and training duties.
Responsibilities
- Receive, prioritize, and document emergency and non‑emergency calls from the campus community.
- Dispatch public safety officers and appropriate first responders using a two‑way radio system and computer‑aided dispatch software.
- Monitor and respond to campus fire alarms, intrusion alarms, and access control alerts.
- Provide exceptional customer service, information, support, and assistance to students, staff, faculty, and guests; direct requests to the relevant person or office.
- Initiate mass notifications through the emergency notification system during certain incidents.
- Continuously monitor campus CCTV systems, access control, and emergency notification systems.
- Report suspicious activity or safety hazards to appropriate personnel for immediate response.
- Assist in activating emergency response protocols and campus alerts as needed.
- Maintain awareness of Department of Public Safety personnel in the field or on special assignments.
- Maintain accurate and detailed records of calls, officer activity, incidents, and responses.
- Assist with preparation of incident summaries and reports for university officials and law enforcement.
- Perform data entry into public safety records management systems.
- Provide information and support regarding public safety policies, resources, and procedures; answer questions and route calls to appropriate university departments.
- Demonstrate empathy, calm, and professionalism in all interactions; engage with various campus departments.
- Be mindful of current crime trends on and around campus grounds and take appropriate action to deter such activity.
- Test and report equipment malfunctions (radios, alarm systems, surveillance monitors).
- Assist in training new dispatchers and student employees as assigned.
- Stay updated on university safety protocols and participate in emergency drills and exercises.
- Stay updated on the latest emergency response protocols, security procedures, technology, and university/public safety policies.
- Participate in ongoing training sessions to enhance dispatcher skills.
Requirements
- High School diploma or equivalent (GED) required.
- Preferred minimum of 5 years’ security or dispatcher experience.
- Must obtain New York City Fire Department Certificate of Fitness (F‑01) Fire Guard Impairment within six (6) months of employment; certificate must be renewed every two years and an updated copy provided to the Executive Director of Public Safety.
- Must obtain American Heart Association First Aid certification within ninety (90) days of employment and maintain certification while employed.
- Must possess and maintain a current New York State Security Guard License.
- Must possess and maintain a valid Driver License from the state of residence.
- Must be able to perform responsibilities while wearing an N‑95 respirator mask as mandated by OSHA regulations.
- Must be able to work on all shifts, during various hours, including weekends and holidays.
Qualifications
- Associate’s or Bachelor’s degree or equivalent experience preferred.
- Bilingual skills are desirable.
Skills
- Clear, professional verbal and written communication.
- Strong attention to detail and ability to multitask under pressure.
- Ability to maintain composure and critical thinking in high‑stress situations.
- Discretion and adherence to confidentiality and data privacy standards.
- Familiarity with public safety technologies (CAD, CCTV, radio systems).
- Excellent computer skills and proficiency in emergency communications systems, including computer‑aided dispatch, multiple two‑way radio systems, alarm receivers, video monitoring, access control, emergency mass notification, and telecommunications systems.
- Ability to remain on duty until relief is available and work weekends and different shifts as required.
- Regular attendance and punctuality; the Command Center operates 24/7 including weekends and holidays.
- Customer‑service oriented with excellent customer service in all interactions.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Long‑term disability insurance
- Tuition remission
- Generous 403(b) employer contribution
- Employee assistance program
- Liberal paid time off policies
- Access to St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events
Pay
In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $25.00.
Schedule
Full‑time position with shifts
for prose. We need to avoid repeating job title as heading. Not needed. We must remove boilerplate like EEO, etc. Already removed. Now craft HTML. Let's draft:
About the role
The Public Safety Officer/Dispatcher is assigned to the Public Safety Command Center at the Queens, Manhattan campus and serves as the first point of contact for all emergency and non‑emergency calls across St. John’s University’s global enterprise. The role involves dispatching public safety officers and first responders, monitoring CCTV, access control, fire and intrusion alarms, operating multi‑channel radio and computer‑aided dispatch systems, maintaining records, providing customer service, and supporting operational and training duties.
Responsibilities
- Receive, prioritize, and document emergency and non‑emergency calls from the campus community.
- Dispatch public safety officers and appropriate first responders using a two‑way radio system and computer‑aided dispatch software.
- Monitor and respond to campus fire alarms, intrusion alarms, and access control alerts.
- Provide exceptional customer service, information, support, and assistance to students, staff, faculty, and guests; direct requests to the relevant person or office.
- Initiate mass notifications through the emergency notification system during certain incidents.
- Continuously monitor campus CCTV systems, access control, and emergency notification systems.
- Report suspicious activity or safety hazards to appropriate personnel for immediate response.
- Assist in activating emergency response protocols and campus alerts as needed.
- Maintain awareness of Department of Public Safety personnel in the field or on special assignments.
- Maintain accurate and detailed records of calls, officer activity, incidents, and responses.
- Assist with preparation of incident summaries and reports for university officials and law enforcement.
- Perform data entry into public safety records management systems.
- Provide information and support regarding public safety policies, resources, and procedures; answer questions and route calls to appropriate university departments.
- Demonstrate empathy, calm, and professionalism in all interactions; engage with various campus departments.
- Be mindful of current crime trends on and around campus grounds and take appropriate action to deter such activity.
- Test and report equipment malfunctions (radios, alarm systems, surveillance monitors).
- Assist in training new dispatchers and student employees as assigned.
- Stay updated on university safety protocols and participate in emergency drills and exercises.
- Stay updated on the latest emergency response protocols, security procedures, technology, and university/public safety policies.
- Participate in ongoing training sessions to enhance dispatcher skills.
Requirements
- High School diploma or equivalent (GED) required.
- Preferred minimum of 5 years’ security or dispatcher experience.
- Must obtain New York City Fire Department Certificate of Fitness (F‑01) Fire Guard Impairment within six (6) months of employment; certificate must be renewed every two years and an updated copy provided to the Executive Director of Public Safety.
- Must obtain American Heart Association First Aid certification within ninety (90) days of employment and maintain certification while employed.
- Must possess and maintain a current New York State Security Guard License.
- Must possess and maintain a valid Driver License from the state of residence.
- Must be able to perform responsibilities while wearing an N‑95 respirator mask as mandated by OSHA regulations.
- Must be able to work on all shifts, during various hours, including weekends and holidays.
Qualifications
- Associate’s or Bachelor’s degree or equivalent experience preferred.
- Bilingual skills are desirable.
Skills
- Clear, professional verbal and written communication.
- Strong attention to detail and ability to multitask under pressure.
- Ability to maintain composure and critical thinking in high‑stress situations.
- Discretion and adherence to confidentiality and data privacy standards.
- Familiarity with public safety technologies (CAD, CCTV, radio systems).
- Excellent computer skills and proficiency in emergency communications systems, including computer‑aided dispatch, multiple two‑way radio systems, alarm receivers, video monitoring, access control, emergency mass notification, and telecommunications systems.
- Ability to remain on duty until relief is available and work weekends and different shifts as required.
- Regular attendance and punctuality; the Command Center operates 24/7 including weekends and holidays.
- Customer‑service oriented with excellent customer service in all interactions.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Long‑term disability insurance
- Tuition remission
- Generous 403(b) employer contribution
- Employee assistance program
- Liberal paid time off policies
- Access to St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events
Pay
In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $25.00.
Schedule
Full‑time position with shifts