Public Safety Officer- Casual, 2nd shift

About the role

Responsible for providing support to Public Safety operations at CW facilities. Duties may include, but not limited to, any or all of the following:

• Patrols (by foot) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences.
• Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
• Investigates and writes incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism.
• Obtains evidence related to the incident and interviews victims, witnesses, and suspects.
• Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments.
• Answers hospital emergency line (88) and directs personnel appropriately.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

Responsibilities

Duties may include, but not limited to, any or all of the following:

• Verbal de-escalate and if needed, physically restrain patients or disruptive individuals.
• Perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property.
• Secures property/evidence as needed/directed.
• Liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.
• Performs security inspection tours and notifies appropriate personnel of problems, as necessary.
• Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties.
• Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others.
• Badges and/or screens visitors per the visitation policy.
• Determines guest destination and/or transportation needs.
• Provides precise way finding.
• Directs and/or escorts employees, staff, visitors, clients and patients to all areas of hospital, clinic, grounds, facilities, etc.
• Conducts traffic control functions as needed.
• Provides basic hospital information services, including being assigned to a Welcome Center.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Post high school coursework in criminal justice or equivalent field of study preferred.
• 1+ years Experience in customer service.
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service.
• 1+ years Experience performing weapon screening.

Qualifications

• Ability to successfully complete all required introductory and annual competency training processes.
• Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities.
• Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
• Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening, etc.).
• Analytical skills necessary in order to inspect, respond and manage emergent situations, hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare, incident reports, missing property reports, etc.
• Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE).
• Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises.
• Ability to successfully complete and maintain all training requirements in the Marcus Crisis Prevention Program (MCPP).
• Currently certified or ability to successfully complete IAHSS Basic certification within 6 months of hire or promotion.
• Currently certified or ability to successfully complete department training in Defensive Tactics for Security (DTS) within 3 months of hire or promotion.

Skills

• Ability to successfully complete all required introductory and annual competency training processes.
• Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities.
• Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
• Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening, etc.).
• Analytical skills necessary in order to inspect, respond and manage emergent situations, hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare, incident reports, missing property reports, etc.
• Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE).
• Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises.
• Ability to successfully complete and maintain all training requirements in the Marcus Crisis Prevention Program (MCPP).
• Currently certified or ability to successfully complete IAHSS Basic certification within 6 months of hire or promotion.
• Currently certified or ability to successfully complete department training in Defensive Tactics for Security (DTS) within 3 months of hire or promotion.

Benefits

Children's Wisconsin offers a wide variety of rewarding career opportunities and is committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Pay

The pay range for this position is $XX.XX - $XXX.XX per hour.

Schedule

The schedule for this position is typically [Full-time/Part-time] with [Shift Details]. Please refer to the job description for more details.