Public Safety Officer - 32hrs/week Day Shift

About the Role

This role focuses on preventing workplace accidents and promoting health and safety awareness and education for individuals within the organization. It involves performing associate safety-related duties, including proactive patrols of hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. The position serves as an immediate first responder to crisis situations and documents all safety and security incidents in accordance with department policies.

Responsibilities

• Perform basic public safety and security duties, including internal and external patrols of all facilities and grounds.
• Respond to routine and emergency calls for service, building alarms, and restraint of violent patients and/or visitors.
• Monitor assigned areas for suspicious activity and screen vendors and visitors entering the facility.
• Provide escorts to patients, visitors, staff, and others in conformance with established procedures.
• Identify security vulnerabilities, safety hazards, and violations of Hospital policy; take immediate corrective action when possible and report deficiencies.
• Take proper actions during patient crisis interventions to achieve safe outcomes using the least invasive measures.
• Ensure all individuals on hospital property display a valid Hospital identification badge; restrict access to unauthorized individuals.
• Maintain composure under stressful circumstances using trained intervention skills, including verbal and non-verbal de-escalation strategies.
• Provide excellent customer service by assisting patients, visitors, and staff with dignity, respect, and professionalism.
• Participate in and coordinate investigations, conduct interviews, review recorded video, and prepare case files.
• Assist with emergencies and disasters, including crowd control and evacuations as directed by supervisors.
• Identify and resolve problems or conflicts impartially by gathering necessary facts.
• Complete accurate and comprehensive written incident reports for any incident occurring on hospital property.
• Ensure compliance with established procedures and enlist supervisor support when warranted.
• Maintain collaborative relationships with peers and colleagues to foster a positive work environment.
• Complete all training requirements and courses provided by the department.

Requirements

• High School diploma or equivalent.
• Valid state-issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire (incumbents as of 9/1/2025 have 1 year from that date to obtain certification).

Preferred Qualifications

• Associate’s degree in Criminal Justice or a related field.
• Experience in military, security, or police roles.
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification.
• Graduate of an approved law enforcement training program or Police Academy with possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• Ability to obtain and maintain a valid MA License to Carry Firearms.

Physical Requirements

• Frequent standing and walking for up to eight (8) hours.
• Ability to climb multiple flights of stairs.
• Lift up to fifty (50) pounds alone.
• Able to wear personal protective equipment such as masks, gloves, or eye protection as required.
• Exposure to the elements during regular rounds.
• Ability to work long, irregular, and odd hours, including unanticipated overtime and holdovers to maintain minimum staffing levels.
• Possibility of injury due to eviction of unauthorized persons or restraint of violent patients.
• Exposure to hazardous materials and radioactive substances during patrols.
• Frequent contact with patients, visitors, and employees.
• Able to work in confined or open environments.
• Able to work independently or in a team environment.

Skills & Abilities

• Proficient in communicating, reading, and writing in English.
• Basic computer skills.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly and make sound decisions.
• Emotional maturity, dependability, punctuality, diplomacy, tact, poise, and self-confidence.
• Trustworthy, helpful, friendly, courteous, and disciplined.

Schedule

32 hours per week, day shift: 6:30 AM – 2:30 PM, with rotating weekend and holiday shifts (every other).

Pay

Base pay range: $21.53 - $26.91 per hour.