Public Safety Information Center Clerk

About the role

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies throughout the nation. This class works under close supervision according to set procedures.

Responsibilities

• Provide customer support services to law enforcement officers, citizens and agencies throughout the nation.
• Work under close supervision according to set procedures.

Requirements

• Requires High School graduation or GED equivalent.
• Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances.
• Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required.
• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance.

Qualifications

• 01Do you have a High School diploma or successful completion of a GED?
• 02Which of the options below best describes your experience in providing direct customer service, problem identification and problem resolution?
• 03Which of the options below best describes your knowledge of and experience with personal computer operations and Microsoft Office applications?
• 04I understand that if I am offered employment in this position, I must successfully complete Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances.
• 05This position requires that you possess a valid Driver's License and have a satisfactory driving record based on the City of Hampton criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
• 06I understand I must successfully obtain certification in Virginia Criminal Information Network (VCIN).
• 07I understand I will be required to participate in a skills-based assessment process as a part of this recruitment.
• 08I understand that this position requires the ability to respond calmly and professionally in a high stress situation.
• 09Are you willing to accept a variety of shifts (daytimes, evenings, weekends and holidays)?
• 10I understand that this position is non-exempt.

Benefits

• This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings.
• Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:
• Sentara Health Medical Insurance
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Trust Mark Universal Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)
• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
• Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the ICMA-RC website.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or Sentara EAP website).
• Direct deposit into most banks is a convenient finance feature.
• Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.