Public Safety Emergency Call Taker 1Z (Midnight Shift)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to extract content from posting. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, legal, navigation, cookie, application instructions (like "ONLY ONLINE APPLICATIONS WILL BE ACCEPTED", eligibility to work, internal applicants, etc). Also remove duplicated lines. We need to preserve substantive info: nature and variety of work description, about the position, about the agency, examples of work (list of duties), qualifications (minimum and preferred), additional eligibility criteria (like exam, background, shifts, medical, uniform, essential employee, training, certification). Also salary range transparency: they mention salary range listed in announcement reflects offer range but they didn't give actual numbers. They say "Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position." No actual numbers given, so we cannot create Pay section because no specific numbers. So we should not include Pay. Schedule: they mention rotating shifts, eight, ten, or twelve hour rotating shifts. That's schedule info. So we can include Schedule section with that detail. Benefits: not mentioned explicitly. No benefits listed. So skip Benefits. Skills: maybe we can infer from duties: listening ability, typing, knowledge of CAD, telecommunications procedures, etc. But we should only include if posting explicitly states skills. It mentions "highly skilled listening ability", "ability to accurately and quickly type/enter", "working knowledge of other County and State Agencies", "extensive knowledge of Teletype Section Directives, S.O.P.'s, memorandums and General Orders", "expert knowledge of Telecommunications procedures", etc. Those could be considered skills. We could create a Skills section with bullet list. Qualifications: we have minimum qualifications and preferred qualifications. We'll put them under Requirements or Qualifications? The instruction: use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide where to put what. Likely About the role = summary of position. Responsibilities = duties/examples of work. Requirements = minimum qualifications? Qualifications = preferred? Or we could combine. But we need to follow instruction: Use headings for those categories if content exists. We'll create sections: About the role (from "About The Position" paragraph). Responsibilities (from "Examples of Work" bullet list). Requirements (minimum qualifications). Qualifications (preferred qualifications). Skills (maybe derived from duties but we could also put under Skills). However we might double-dip. Better to put skills under Skills section, and keep Requirements as minimum qualifications, Qualifications as preferred qualifications. Let's extract. About the role: The paragraph under "About The Position": "This is entry-level technician work responsible for developing proficient emergency call taker skills involved in the operation of the Computer Aided Dispatch (CAD) system and related equipment at a public safety dispatch center. Duties of the Public Safety Emergency Call Taker series focus on collecting, organizing and broadcasting emergency caller information to the 9-1-1 dispatchers. In practice, Call Taker incumbents receive incoming calls via the 9-1-1 system's emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the CAD, and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording same on the CAD system. Incumbents in this class are responsible for becoming familiar with emergency and dispatch protocols to effectuate Call Taker response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents in this class are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system. The incumbent is considered to be an essential public safety employee and assigned to rotating shifts. Work is performed under direct supervision of a Public Safety Emergency Call Taker III or other designated supervisor and evaluated in terms of reliable adherence to established general orders policies, protocols and guidelines. Upon the satisfactory completion of the probationary period, entry-level Public Safety Emergency Call Taker I will be promoted to the Public Safety Emergency Call Taker II full-performance class. This position is considered an essential public safety position." We can trim some but keep all substantive. Responsibilities: The "Examples of Work" section with bullet points: RECEIVES CALLS FOR SERVICE (multiple sub-bullets), RECEIVE MESSAGES FROM PERSONNEL, TELECOMMUNICATIONS PROCEDURES AND SYSTEM OPERATIONS, Performs Other Related Duties. We'll convert each main bullet to

and sub-bullets as nested

maybe. But we can keep as separate

with semicolons. Simpler: each main bullet as

and include subpoints as part of same

separated by commas. We need to preserve all substantive info, not invent. Requirements: Minimum qualifications list: Must be at least eighteen (18) years of age at time of hire. High school diploma or GED. One (1) year of practical work experience. One (1) year of work experience demonstrating the use of Windows-based computer programs. Must pass an entrance examination, keyboarding proficiency test and background investigation to include a medical examination. We'll put as

• ... etc. Qualifications: Preferred qualifications: Previous public safety or local government experience. Previous experience as a public safety call taker. Call center experience. Skills: Could list: Highly skilled listening ability, ability to accurately and quickly type/enter information, working knowledge of other County and State Agencies, pleasant and calming telephone manner, extensive knowledge of Teletype Section Directives, S.O.P.'s, memorandums and General Orders, expert knowledge of Telecommunications procedures, ability to obtain information from various computer terminals (METERS, Sheriff Warrant, etc.), ability to enter and access information from METERS/NCIC, maintain liaison with law enforcement agencies, ability to follow Bureau of Administration S.O.P.'s regarding locating warrants, ability to follow written procedures for filing warrants, papers, photographs, etc., ability to complete statistic sheets, dissemination sheets and other required reports, ability to coordinate information regarding serious incidents with local and adjacent jurisdictions, ability to analyze computer printouts, compile and tabulate data, prepare related reports. We'll include those as bullet list. Schedule: mention rotating shifts: eight (8), ten (10) or twelve (12) hour rotating shifts. Also mention essential employee must report during emergencies, inclement weather, etc. We'll include that. We must not include boilerplate like "ONLY ONLINE APPLICATIONS WILL BE ACCEPTED", eligibility to work, internal applicants, EEO, etc. We also need to include "Additional Information" like salary range transparency (but no numbers) and tentative interview dates, job location, conditions of employment (some of which are schedule, training, certification). Some of those could go under Requirements or Schedule? The conditions of employment include: pass exam, background investigation, work rotating shifts, pass medical exam, wear uniform, report to alternative 9-1-1 center, essential employee policy, complete training and certification standards, IAED ETC certification, NCIC CN2 training, other state mandated courses. Those are more like requirements or qualifications. We could incorporate them into Requirements (maybe as additional requirements). But we already have minimum qualifications; we could add extra requirements under Requirements as well. However we must not duplicate. Let's see: The conditions of employment list many items that are essentially requirements for the job. We could merge them into Requirements section (maybe as additional requirements). But we need to avoid repeating same content. The minimum qualifications already include passing entrance exam, keyboarding test, background investigation, medical exam. Conditions of employment add: pass administered Emergency Call Taker exam (similar to entrance exam?), background investigation, medical exam, drug screening, random drug and alcohol tests, ability to work rotating shifts (already in schedule), wear uniform, report to alternative center, essential employee policy, complete training and certification standards, IAED ETC certification, NCIC CN2 training, other state mandated courses. We could create a separate section "Requirements" that includes both minimum qualifications and conditions of employment (excluding schedule). But we already have schedule separate. Let's decide: We'll keep Requirements as minimum qualifications plus conditions of employment (excluding schedule). We'll incorporate schedule in Schedule section. Thus Requirements bullets: Must be at least 18 years of age at hire. High school diploma or GED. One year practical work experience. One year work experience with Windows-based computer programs. Must pass entrance examination, keyboarding proficiency test, background investigation including medical examination. Must pass administered Emergency Call Taker exam (or if previously passed after 8/1/2024, not required). Must successfully pass background investigation (including drug screening and random drug/alcohol tests). Must be able to work eight, ten, or twelve hour rotating shifts? Actually schedule separate. We'll keep schedule separate. Must wear departmental uniform and headset. Must be able to report to alternative 9-1-1 center in emergencies. Must complete Practical and Academic Public Safety Call Taker I/II training program achieving minimum score. Must complete IAED Emergency Telecommunicator Course (ETC) and obtain certification. Must complete Maryland State NCIC CN2 training and obtain certification. Must complete other courses as mandated by State of Maryland and/or agency training policies. Must meet all training and performance standards and demonstrate proficiency. We need to avoid duplication: background investigation appears twice; we can combine. We'll produce Requirements as a
  with items. Now schedule: "Be able to work eight (8), ten (10) or twelve (12) hour rotating shifts." Also "As an ESSENTIAL employee, work during emergency situations, including inclement weather, natural and man-made disasters, etc., and conform/perform according to essential public safety employee policy/procedure. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave." We'll include that. Now About the Agency: Could be part of About the role? Actually we have About the role from About The Position. There's also "About The Agency" paragraph describing Office of the Sheriff. That could be part of About the role or maybe we could add a separate section "About the Agency" but not in allowed headings. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could incorporate agency info into About the role (makes sense). We'll add a paragraph about agency after the position description. Thus About the role will combine both About The Position and About The Agency paragraphs. Now we need to ensure we don't include boilerplate like "Nature and Variety of Work Come join our team! ..." That's introductory fluff; we can keep some but it's basically marketing. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The introductory fluff may be considered substantive? It's basically generic. Might be okay to keep but we can trim to keep meaningful. However we must not remove substantive info. The opening paragraph: "Nature and Variety of Work Come join our team! Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life." This is fluff but maybe considered substantive? It's describing workplace. Could keep as part of About the role. We'll include it. Now we need to output only HTML fragment, no /, no markdown. We'll produce something like:

  About the role

  ...

  Responsibilities

  • ...
  ...

  Requirements

  ...

  Qualifications