Security Officer Emergency Call Taker

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

As a Dispatch Officer supporting a government transit location, you will coordinate communications, monitor activity, document incidents, and relay information to appropriate personnel. Your visible presence and professional service will help deter security-related incidents while supporting a welcoming environment for passengers and staff.

Responsibilities

• Provide customer service to passengers, visitors, employees, and public agency personnel while carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Receive, prioritize, and dispatch calls for service, coordinating responses to incidents, alarms, medical events, and other critical situations in a calm, problem-solving manner.
• Monitor communications systems, cameras, alarms, and other assigned security-related equipment; report unusual activity and dispatch personnel according to established procedures.
• Maintain accurate dispatch logs, incident records, and shift communications, documenting calls for service and actions taken.
• Coordinate with site personnel, transit operations staff, public agency representatives, and emergency responders to support timely incident response and continuity of operations.

Requirements

• Have at least 2 years of security-related experience.
• Be at least 21 years of age.
• Guard Card/License is preferred.
• CPR Certification is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Benefits

• Access to exclusive technology to view and claim additional shifts to earn more.
• Paid training and access to career growth opportunities.
• Retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through our Perks Program.

Pay

$30.33 / hour

Schedule

• Monday: 03:00 PM - 01:00 AM
• Tuesday: 03:00 PM - 01:00 AM
• Wednesday: 03:00 PM - 01:00 AM
• Thursday: 03:00 PM - 01:00 AM

Position type: Full Time