Public Safety Dispatcher/Jailer

About the role

The City of Germantown seeks a Public Safety Telecommunicator to respond to emergency and non-emergency calls for service, process prisoners in municipal jail, and perform related tasks.

Responsibilities

• Operate advanced telecommunication equipment to receive incoming calls for assistance and dispatch police, fire or ambulance units, or public works in response to calls for service.
• Screen incoming calls to determine necessity, priority, and type of response required.
• Complete automated prisoner booking process by inputting data into computer system including photograph, personal information and fingerprints.
• Search inmates, collect and store inmate personal property. Restrains violent or resistant prisoners.
• Monitor prisoners in jail and enforce rules and regulations to prevent disturbances. Search jails for contraband.
• Prepare and serve meals to prisoners and obtain medical aid if needed.
• Provide support operations to field officers as needed by notifying additional personnel or agencies and obtaining information such as criminal histories and outstanding warrants.
• Input information on calls received and action taken. Prepare reports and records using computer and automated information system; maintain accurate log and files of calls received and transmitted.
• Provide general information to the public by phone and in person; refer callers to appropriate agencies or supervisors as necessary.
• Provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques.
• Monitor alarm systems and video surveillance security system for jail and municipal building.
• Provide security for municipal building after business hours by walking through building, locking doors, and visual inspections.
• Must be punctual and timely in meeting all job performance requirements, including but not limited to, attendance and tardiness standards and work deadlines.

Requirements

• High School graduate or equivalent.
• Must meet N.C.I.C. computer certification and T.C.I.C. jail certification.
• Must maintain recurring minimum qualifications and training standards for the position as established by the Department and State of Tennessee.
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state law or city ordinances relating to force violence, theft, dishonesty, gambling, liquor or controlled substance.
• Must never have been discharged from any branch of the Armed Forces under other than honorable conditions.
• Must be at least 21 years of age. Must be a citizen of the United States.

Qualifications

• General knowledge of public safety communication practices and procedures.
• Knowledge of public safety telecommunications systems and CAD system command codes.
• Knowledge of rules and regulations for processing prisoners.
• Thorough knowledge of the geography of the City and ability to read and interpret maps.
• Excellent communication and interpersonal skills to interact with coworkers and the public including ability to calm angered or distressed persons.
• Ability to hear, to speak clearly and be easily understood.
• Ability to maintain composure and relate well with the general public under adverse circumstances and stressful situations.
• Ability to draw reasonable and logical conclusions from information, which may be disjointed.
• Ability to input and retrieve computer data, from multiple computer systems, quickly and accurately.
• Ability to prepare clear, concise, and accurate written reports and documents.
• Ability to meet State physical and psychological standards.