Public Safety Dispatcher II (LATERAL ONLY)

About the role

The City of Riverside Police Department is seeking experienced dispatch professionals to join our team. Applications are open for the position of Public Safety Dispatcher II (LATERAL).

Responsibilities

• Receive incoming telephone and voice radio calls on an assigned shift.
• Input and retrieve information in a computer-aided dispatch (CAD) system.
• Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks.
• Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies.
• Send, receive and decode teletype information.
• Provide a variety of public information relating to law enforcement or fire activities as permitted.
• Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System.
• Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system.
• Calm distressed citizens on the phone.
• Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments.
• Cool emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance.
• Aid in the development and implementation of training programs for entry and journey level dispatchers.
• Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary.

Qualifications

• Education: Equivalent to the completion of the twelfth grade.
• Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department.
• Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate.
• Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT EMPLOYMENT with a POST agency as a dispatcher, or equivalent classification.

Benefits

The City offers an attractive benefits package, including:

• Retirement for Classic Members - 2.7% @ age 55; 3-year final compensation. The required employee contribution is 8%.
• Health Insurance - Up to $1,687 per month for HMO plans (family coverage).
• Dental Insurance - Up to $85 per month.
• Vision Insurance - Coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
• Life Insurance - Term life insurance equal to $100,000. Additional Life Insurance is available and voluntary for employees and eligible dependents (up to $300k).
• Deferred Compensation - The City contributes $50 a month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits.
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
• State Disability Insurance - Automatic coverage administered by the Employee Development Department (EDD) of the State of California.
• Vacation Accrual – 0-4 yrs. = 80hrs, 5-9 yrs. = 120hrs, 10+ yrs. = 160 hrs. For Other Special Compensation, Refer To The SEIU MOU. For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1