Public Safety Dispatcher - Lateral

About the role

The Sheriff’s Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff’s Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences.

Responsibilities

• Aid community members and agencies with emergency needs by receiving and dispatching calls via phone and/or text.
• Receive caller information and relay it to appropriate unit or agency.
• Provide assistance to callers as needed.
• Log call information into computer.
• Maintain awareness of public safety units’ activities to determine incident status and unit locations.
• Provide pre-arrival medical instructions.

Requirements

• High school diploma, GED or equivalent.
• Eighteen (18) months of full-time work experience involving emergency service dispatching for law enforcement, fire services, or medical dispatching.
• Basic typing speed of 40 WPM demonstrated by passing a County-approved test.

Qualifications

Applicants are required to demonstrate basic typing speed of 40 WPM by passing a County-approved test. Document Submittal Requirements: If you possess a POST-certified Public Safety Dispatchers' Basic Course certification, please attach at time of applying for the position. Applicants may submit a typing certificate. If you choose to submit a typing certificate, the certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (Candidates will be provided a typing through the recruitment process).

Skills

Strong communication skills, attention to detail, and the ability to handle stressful situations.

Benefits

Details about benefits will be provided in a separate document.

Pay

Details about pay will be provided in a separate document.

Schedule

Details about schedule will be provided in a separate document.

Supplemental Information

• LICENSING, CERTIFICATIONS AND REGISTRATION REQUIREMENTS: Employees are required to obtain the following within the 12-month probationary period: California P.O.S.T. Dispatch Basic certification, C.L.E.T.S. Terminal Operator certification, Cardiopulmonary Resuscitation Certificate (CPR), Emergency Medical Dispatcher Certification (EMD).
• All licenses, certificates and registrations must be kept current while employed in this class. Failure to do so may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

How to Apply

Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application’s employment history. When completing employment details and/or responding to supplemental questions, do not write “see resume,” as resumes will not be reviewed and this will be considered an incomplete application. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time.

Veteran’s Preference Points

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE).

Disabled Veterans

Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score.

Information Contained herein does not constitute either an expressed or implied contract.

Retirees

Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

Background Investigation

YesNo

Odd and Irregular Hours

YesNo

POST Public Safety Dispatchers Basic Course Certification

Do you possess a POST Public Safety Dispatchers Basic Course certification? If responding yes to this questions, you acknowledge that you are required to attach copy to your application.

Typing Certificate

Do you possess a typing certificate demonstrating that your net typing speed is at least 40 words per minute (WPM) or more? (It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted.) If yes, you must attach your typing certificate to your application or follow the instructions in "Document Submittal Requirements" located in the job announcement. If you respond No, you will be provided a typing exam through the recruitment process.