PUBLIC SAFETY DISPATCHER I - IV - LATERAL

About the role

The City of Long Beach is accepting applications for a Public Safety Dispatcher - Lateral position. This role involves receiving and dispatching emergency and non-emergency calls, entering data into a computer terminal, and dispatching field units to emergency situations.

Responsibilities

• Receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service.
• Enters data into a computer terminal while questioning callers for information.
• Determines nature, validity, and disposition of calls.
• Provides post dispatch medical instructions.
• Utilizes computer generated messages and priorities to dispatch field units to emergency situations.
• Operates a variety of communications equipment including radios, accessories, and telephones.
• Performs call reception and dispatch activities utilizing computer-aided dispatch system.
• Answers or refers inquiries and complaints regarding a wide variety of public safety and related matters.
• Accesses, retrieves, and transmits vehicular or incident information to field units.
• Relays relevant situational information to non-city enforcement or public safety agencies.
• Maintains a high volume of emergency and non-emergency calls with tact, good judgment, initiative, and speed.
• Speaks English clearly and understandably.
• Comprehends, interprets, and retains written and orally presented information effectively.
• Passes a thorough background investigation, polygraph examination, and psychological evaluation conducted by the Long Beach Police Department.

Requirements

• To File: Possession of a California P.O.S.T. Dispatcher certificate or a recognized Emergency Medical Dispatcher certificate.
• Two years (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency.
• Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification.
• Willingness to work any shift assignment and work mandatory holidays, weekends, and overtime.
• Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative, and speed.
• Ability to question callers while simultaneously typing information into a computer terminal.
• Able to speak English clearly and understandably.
• Able to comprehend, interpret, and retain written and orally presented information effectively.
• To the best of your knowledge, able to pass a thorough background investigation, polygraph examination, and psychological evaluation conducted by the Long Beach Police Department.

Qualifications

• Bilingual skills in English/Spanish or English/Southeast Asian languages are desirable.

Skills

• Keyboarding skills at 35 wpm.
• Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative, and speed.
• Ability to question callers while simultaneously typing information into a computer terminal.
• Ability to speak English clearly and understandably.
• Ability to comprehend, interpret, and retain written and orally presented information effectively.
• Ability to pass a thorough background investigation, polygraph examination, and psychological evaluation conducted by the Long Beach Police Department.

Benefits

• Medical and Dental Insurance.
• Life Insurance.
• Retirement Plan (P.E.R.S.).
• Paid Vacation, Personal Holidays, and Sick Leave.
• Deferred Compensation.
• Employee Parking.
• Free Bus Transportation (Long Beach Transit).
• Flexible Spending Accounts.
• Paid Parental Leave.

Pay

Details on pay are not specified in the posting.

Schedule

Details on schedule are not specified in the posting.