PUBLIC SAFETY DISPATCHER I - IV - LATERAL

EXAMPLES OF DUTIES

• Receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service.
• Enters data into a computer terminal while questioning callers for information.
• Determines nature, validity and disposition of calls.
• Utilizes computer generated messages and priorities to dispatch field units to emergency situations.
• Operates a variety of communications equipment including radios, accessories and telephones.
• Performs call reception and dispatch activities utilizing computer-aided dispatch system.
• Answers or refers inquiries and complaints regarding a wide variety of public safety and related matters.
• Accesses, retrieves, and transmits vehicular or incident information to field units.
• Relays relevant situational information to non-city enforcement or public safety agencies.
• May provide training for dispatchers and participate in evaluation of their performance.
• May act in a variety of dispatch supervisory positions.
• Performs other related duties as required.

Requirements

• Possession of a California P.O.S.T. Dispatcher certificate (proof required)*.
• Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*.
• Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency.
• Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*.
• Willingness to work any shift assignment and work mandatory holidays, weekends and overtime.
• Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed.
• Speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps.
• Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department.

Desirable Qualifications

• Bilingual skills in English/Spanish or English/Southeast Asian languages.

EQUITY AND INCLUSION

• The City of Long Beach is committed to creating a workplace where every employee is valued for who they are.
• The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
• The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
• The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.