Public Safety Dispatcher - Entry and Laterals

Duties and Responsibilities

• Answers an emergency and non-emergency switchboard including hearing impaired line and related equipment;
• Analyzes and evaluates complaint call information and determines dispatch priority and appropriate personnel and resources required;
• Uses radio codes to dispatch and coordinate police personnel response units to incidents that originate with 911, non-emergency, and radio calls;
• Transfers the information so that medical and fire response units are dispatched to incidents;
• Maintains radio contact and monitors the status of field units and incidents at all times;
• Enters information into the Computer Assisted Dispatch (CAD) and supportive systems, which processes information and associated data on incidents;
• Performs related duties as assigned.

Qualifications

• Possess a high school diploma or a G.E.D.
• Possess recent work experience involving public contact in which good judgment, tact, and effective written and verbal communication skills were clearly required.
• Possess within one year of hire and maintain a valid POST Basic Dispatch certificate.

Benefits

• Competitive salary - up to $128,064 annual salary ($61.57/hr)
• Holiday-in-lieu pay - 6.5% of base salary
• POST certification pay - up to 5% depending on level of POST certificates
• Uniform allowance - $700 annually
• Vacation accrual commensurate with your years of experience as a POST-certified dispatcher
• Training differential - $75/day
• Bilingual pay - $200/month once certified by the City
• City contribution towards deferred compensation up to 2% of base salary
• Up to $2,726.75 monthly City contribution toward medical and dental benefits (you pay only $312.29/month for Kaiser family coverage)
• Medical exam and psychological evaluation
• Final Job Offer

Selection Process

Application Review
Panel Interview
Command Interview
Personal History Statement (PHS)
CritiCall Test
Polygraph
Background Investigation
Medical exam and psychological evaluation
Final Job Offer

Additional Information

Information contained herein is subject to change without notice.
The City of San Leandro is an Equal Opportunity Employer.
For more information regarding ADA accommodations or Veteran's preference, please visit https://www.sanleandro.org/Faq.aspx?TID=54.
For current benefits information, please refer to the Benefits Program page located under the Human Resources Department on the City of San Leandro website at www.sanleandro.org.