Public Safety Dispatcher I/II Flex - Lateral

About the role

We are a dynamic team of individuals passionate about public safety. As a Public Safety Dispatcher II, you will be at the forefront of ensuring public safety while enjoying a supportive and inclusive workplace.

Responsibilities

• Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
• Dispatch appropriate response units for a diverse range of emergency situations.
• Quickly and accurately disseminate information.
• Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.
• Compile and summarize information to prepare accurate, clear, and concise reports.
• Memorize codes, names, street locations, and other information.
• Read and interpret maps and other pertinent documentation.
• Within established parameters, make independent decisions that affect the safety of public safety personnel, citizens, and property.
• Learn and effectively utilize various law enforcement software programs to retrieve or record information quickly and accurately.
• Learn and apply a wide variety of classification codes and computer commands and standard broadcasting procedures and rules.
• Operate a computerized dispatch system, and radio and telecommunications systems quickly and accurately.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.

Requirements

• Actively working in a dispatch capacity.
• A valid 5-minute typing certificate of at least 40 wpm or more (test must be taken within 1 year from application date).
• Possession of a POST Basic Public Safety Dispatch Certificate.
• Possession of or ability to obtain a valid CLETS Certification, to be maintained throughout employment.
• One (1) year of increasingly responsible public safety dispatch experience as a Public Safety Dispatcher I with the City of Corona or in a capacity comparable to Public Safety Dispatcher I with the City of Corona and successful completion of a training program.

Qualifications

To be considered for this position, you MUST meet the following requirements:

• Completion of the twelfth (12th) grade or equivalent.
• Knowledge of operations and services of a comprehensive municipal law enforcement agency and the dispatch function.
• Familiarity with principles, practices, methods, techniques, and terminology used in public safety dispatching, including computer aided dispatch and related emergency systems.
• Ability to assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
• Experience actively working as a Public Safety Dispatcher.
• Possession of a P.O.S.T. Basic Public Safety Dispatch Certificate.
• Possession of or ability to obtain a valid CLETS Certification, to be maintained throughout employment.
• One (1) year of increasingly responsible public safety dispatch experience as a Public Safety Dispatcher I with the City of Corona or in a capacity comparable to Public Safety Dispatcher I with the City of Corona and successful completion of a training program.

Skills/Abilities

• Ability to assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
• Dispatch appropriate response units for a diverse range of emergency situations.
• Quickly and accurately disseminate information.
• Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.
• Compile and summarize information to prepare accurate, clear, and concise reports.
• Memorize codes, names, street locations, and other information.
• Read and interpret maps and other pertinent documentation.
• Within established parameters, make independent decisions that affect the safety of public safety personnel, citizens, and property.
• Learn and effectively utilize various law enforcement software programs to retrieve or record information quickly and accurately.
• Learn and apply a wide variety of classification codes and computer commands and standard broadcasting procedures and rules.
• Operate a computerized dispatch system, and radio and telecommunications systems quickly and accurately.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.

Benefits

• Time and one-half for all holidays worked.
• Pay for 10 hours in lieu of the holiday.
• Overtime shall receive either pay or compensatory time off (CTO).

Pay

$5,927 - $7,204 monthly

Schedule

Rotating shifts, including weekends and holidays.

Application Process

This recruitment will be open continuously. Candidates are encouraged to apply immediately as this recruitment may close at any time. You will not be able to submit an application for this position once the recruitment closes. Candidates that successfully pass the screening process may be invited for an in-person oral interview. The top scoring candidates from the oral interview will be placed on an eligibility list and will be contacted by the department to start the background process in ranked order as vacancies arise.

Physical/Mental Demands and Work Environment

To view the physical/mental demands and work environment, click here.