Public Safety Dispatcher

About the role

The Public Safety Dispatcher plays a key role in facilitating clear communication and efficiency in the public safety department. This position serves as the central communication hub for the Public Safety Department and reports to the Public Supervisor as well as the Public Safety manager when needed. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and maintains professionalism and remains calm under pressure. This role will work closely with other departments to coordinate on a variety of issues.

Responsibilities

• Maintain up-to-date contact lists, emergency response plans, and department schedules
• Support administrative tasks such as shift documentation, equipment logs, and report compilation
• Monitor and respond to radio communications, emergency calls, and guest or employee concerns in real-time
• Dispatch security personnel to incidents, routine patrols, and service calls using radio and digital communication platforms
• Monitor surveillance cameras, fire alarm systems, and access control systems, reporting unusual activity
• Uphold confidentiality standards and handle sensitive information appropriately
• Contact external agencies when necessary to communicate hazards, request assistance, and coordinate a joint response
• Act as the primary communication liaison between the security team and other resort departments, such as Parking, Transportation, Guest Services, and Mountain Operations
• Greet and assist walk-in visitors to the Security office with professionalism and discretion
• Alert local law enforcement or emergency services as needed and relay key information to on-site responders
• Assist the Security Manager and Supervisors with communication-based projects and daily operational coordination

Qualifications

Required:

• Strong verbal communication and active listening skills
• Ability to prioritize and respond to multiple inputs simultaneously
• Calm, professional demeanor in high-pressure and emergency situations
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office Suite and basic dispatch or incident tracking systems
• Must be comfortable working in both solo and team environments
• Must maintain confidentiality, discretion, and professionalism at all times

Preferred:

• Familiarity with two-way radio protocol and dispatch operations preferred
• CPR/First Aid certification preferred or ability to obtain within 60 days
• Valid driver's license preferred

Pay

The wage range for this position is from $21.00 to $23.55/hr.

Benefits

• All individuals may contribute to the 401(k); employees who work 1,000 hours in a calendar year qualify for the discretionary match (2-year vesting cliff)
• Sick time accrual at 1 hour per 40 hours worked, up to 64 hours per year
• Access to Ally Health benefit offering Telemedicine and Mental Health appointments with no copays or deductibles for all family members ($4 deduction each week)