Public Safety Dispatcher

About the role

The Public Safety Dispatcher is responsible for performing dispatch functions for Airport Police and Fire, airport surveillance, monitoring access control systems, receiving calls, querying criminal databases, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.

Responsibilities

• Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower.
• Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required.
• Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).

Requirements

• U.S. Citizen: Must be a U.S. Citizen to operate NCIC software.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Receiving Directions: Skill in receiving and following written and oral directions.
• Record Management: Skill in maintaining complex and confidential files, records, and official documents.
• Facilities Access Control System: Skill in using a facilities access control system.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Public Relations: Skill in communicating and managing relationships with the general public.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Map Reading: Skill in reading and interpreting maps.
• Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
• Criminal History: Clear criminal history with no felony, driving under the influence, or drug-related convictions.
• Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
• Emergency Codes: Ability to learn emergency codes.
• Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Qualifications

• H.S. Diploma or G.E.D.
• Less than 2 years of public safety call taking, law enforcement, dispatching, or related experience.