Public Safety Dispatcher Assistant (PUBL SFTY DISPATCHER AST)
About the role
The 911 Public Safety Dispatcher Trainee position serves as an entry-level classification in which individuals are trained to operate a variety of emergency communications equipment and perform duties within the 911 Communications Center and Realtime Crime Center. Employees begin under close supervision and receive comprehensive on-the-job training in call taking, dispatching, alarm and camera monitoring, and the operation of technical systems. As trainees demonstrate increased competence, they are allowed greater independence and work under general supervision. To facilitate training, work assignments rotate frequently. Trainees are subject to daily observation reports (DOR) until they can successfully perform duties independently.
This classification is differentiated from the 911 Public Safety Dispatcher, whose responsibilities include independently executing all dispatcher functions. Upon successful completion of the P.O.S.T. Certified Basic Dispatcher Course, associated on-the-job training program and the twelve month probationary period, 911 Public Safety Dispatcher Trainees may be eligible for reclassification to the 911 Public Safety Dispatcher classification. The department will assess each trainee's progress within the first twelve (12) months of employment to determine if promotional standards have been achieved. Trainees who do not meet performance expectations or fail to achieve reclassification within twelve (12) months will be subject to termination.
Key Responsibilities
- 50% - 911 Dispatch Function
- 50% - Realtime Crime Center
Minimum Qualifications
- Possession of a valid California class C driver's license at the time of application, to be maintained as a condition of continued employment
- Completion of a POST Entry-Level Dispatcher Selection Test Battery with a T-score of fifty (50) or higher. UCDPD will be hosting this test for those applicants that have not taken this test
- Completion of a POST certified Basic Dispatcher certification course within twelve (12) months of the date of hire
- Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
- Equivalent to graduation from high school
- One year of experience involving heavy public contact while performing multiple tasks and using a computer and answering phones
- Ability to perform a variety of complex work with speed and accuracy; remain calm under emergency situations
- Ability to learn to operate specialized law enforcement automated information and communication systems; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately
- Ability to organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships
- Skill to operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement automated information and communication systems; type accurately at a rate of 40 words per minute
Preferred Qualifications
- Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the Police Department; law enforcement, fire, and other operating procedures and functions of the Department as they relate to the dispatch function; legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic; basic radio and related equipment maintenance
- Experience with CAD, CLETS and other law enforcement specialized software
Pay
- Salary or Pay Range: $25.26 - $35.77/hour
- Salary Frequency: Hourly
- Salary Grade: STEPS
Benefits
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for dental and vision coverage for you and your family
- Retirement plans for eligible employees including Pension and other Retirement Saving Plans
- Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
- Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
- Lactation Support Program and Family Care discounts and resources
- Employee Well-being resources and programming to support thriving in all aspects of employee's lives
- On-site Employee Assistance Program including access to free mental health services
- Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
- Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
- Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
- Access to free professional development courses and learning opportunities for personal and professional growth
- Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
Schedule
- Shift (Work Schedule): Manager will advise
- Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts