Public Safety Dispatcher 1

Position Summary

Under direct/indirect supervision, the Public Safety Dispatcher (I) performs a full range of telephone operational duties in a 24-hour facility. Receives and records emergency and routine business calls; processes and prioritizes incoming calls for police, security, and MCHS.

Qualifications

• Education: High school diploma or G.E.D. certification.
• Must successfully pass drug screen, psychological evaluation, and background investigation.
• Become familiar with any and all computer programs.
• Regular attendance and punctuality are required.
• Must be able to work days, evenings, nights, weekends, and some holidays.
• Must have a valid Texas driver license.

Certification

• All new employees will be evaluated under a 30/60/90 Day period. During this time, the employee may be disciplined and/or dismissed for failure to perform assigned duties and responsibilities. Throughout this time, the employee is given an opportunity to improve on job knowledge.
• Employee must be able to acquire a Basic Telecommunicator Operator License within one (1) year of employment/transfer to position.
• If Medical Center Hospital Systems provides the Telecommunicator Course for the employee, the employee must agree to a minimum of two (2) years of service with Medical Center Hospital Systems or shall be required to reimburse for the cost of the Telecommunicator Operator License Training.
• Employees hired prior to October 1, 2024 will have until September 30, 2025 to obtain the Basic Telecommunicator Operator License; failure to obtain the license will result in termination of employment.

Automatic Disqualifiers

• Any Class B misdemeanor conviction within the last 10 years.
• Any Class A misdemeanor, felony convictions, or family violence conviction.

Training and Experience

• Ability to read, write, understand and follow oral and written instructions.
• Accurate typing skills.
• Create a positive attitude toward the department.
• Ability to maintain consistent composure.
• Ability to speak clearly, calmly and authoritatively to persons who may be rude, confused or frightened; effective telephone skills.

Unusual Physical Demands and Working Conditions

• Required willingness and/or ability to work rotating shifts, holidays and weekends.
• Work on an on-call basis.
• Work overtime.
• Work irregular duty assignments.
• Work under undesirable and hazardous conditions.
• Conform to department grooming standards.
• Successfully pass a personal background investigation, medical physical, drug screen, psychiatric examination, dispatch aptitude test and oral interview.
• Work alone.
• Attend educational sessions as required.
• Travel out of town for one day or more.
• Continuously sit during the shift.
• Occasionally reach above shoulder height.
• Continuously work with fingers.
• Continuously coordinate eye, hand, and foot to operate radio and related equipment.
• Continuously talk, see, and hear.