Public Safety Automation Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

About the role

At OTI, we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The successful candidate will serve as a Senior Automation Developer reporting to the Public Safety IT Services Division.

Responsibilities

• Coordinate patching of Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as TrueSight Server Automation, TrueSight Network Automation, BMC discovery, and BMC Client Management.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors.
• Oversee the administration, maintenance, and upkeep of the TrueSight and discovery environment.
• Handle the deployment and configuration of the TrueSight suite of products and BMC discovery for the entire PSAC infrastructure.
• Assist in system configuration, baseline, governance, and compliance across the board.
• Work hand in hand with security to address vulnerabilities and concerns on systems and respond to zero-day vulnerabilities.
• Package and automate silent installation of applications which include executables, MSIs, Transforms, etc.
• Standardize endpoints and provide OS Deployment / Barebone provisioning process for new builds.
• Standardize and automate the Discovery/configuration of assets by implementing TPL patterns.
• Troubleshoot performance issues; integrate and understand event streams into ScienceLogic which is PSAC event manager.
• Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved.
• Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for the infrastructure monitoring team.
• Follow ITIL standards and Public Safety own policies; work closely with peer teams such as VM, Windows, and Unix support to provide a holistic solution for users and agencies.
• Ensure devices are discovered and also removed from the topology models.
• Manage ticket creation and/or relationships for root cause and symptomatic events.
• Perform special projects and initiatives as assigned.

Requirements

• A baccalaureate degree in computer science, engineering, or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure; or
• Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure; or
• Education and/or experience equivalent to the above.

Preferred Skills

• Experience working in a 24/7 operation, with flexibility to work various shifts such as weekends and/or nights/evenings.

Schedule

Day shift. Due to the necessary technical duties of this position in a 24/7 operation, the candidate may be required to work various shifts including weekends and/or nights/evenings.

Work Location

Brooklyn, NY