Public Safety Assistant, Full Time

About the role

The Public Safety Assistant ensures a safe and secure environment for patients, visitors, and caregivers across Mercy facilities, including specialized and locked-down units. This role involves managing access control, producing and modifying identification badges, and monitoring various security technologies.

Responsibilities

• Write detailed incident reports
• Assist caregivers in real time
• Support child welfare agencies with child custody matters
• Maintain proficiency across all assigned systems

Requirements

• High School Graduate or equivalent
• Valid state driver’s license

Preferred Qualifications

• Technical training including: end user training on basic computer, video management system, door access system, infant and child protection system, report-dispatch system, Evolv weapons detection system, and visitor management system
• 1 year experience in a customer service position
• Experience operating a computer

Skills

• Multi-task oriented
• Excellent communication and problem-solving abilities
• Knowledge of relevant computer applications
• Ability to type

Schedule

Variable 8.5-hour shifts

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)