Public Safety Administrative Manager

Department: Public Safety
Reports to: Senior Director of Public Safety
Classification: Non-Exempt, 12-Month Position

About the role

The Public Safety Administrative Manager provides essential administrative leadership and operational support to the Senior Director of Public Safety while serving as a primary point of contact for students, faculty, staff, parents, and visitors. This position is primarily office-based and customer service focused, ensuring smooth daily operations of the Public Safety Office.

Responsibilities

Administrative & Office Operations

• Manage administrative operations for the Public Safety Department, including correspondence, document management, scheduling, and calendar coordination for the Senior Director of Public Safety.
• Provide high-level customer service to students, parents, faculty, staff, vendors, and visitors in person, by phone, and electronically.
• Communicate with on-duty officers using a two-way radio system and assist with information relay as needed.
• Support the Senior Director of Public Safety with communications involving campus departments, parents, students, vendors, and external partners.

Compliance, Systems & Monitoring

• Serve as the Clery Act Coordinator, overseeing compliance, maintaining required documentation, and coordinating with law enforcement agencies nationwide.
• Maintain and manage the campus-wide emergency alert system.
• Act as administrator for RS2 and Johnson Controls electronic access systems.
• Create and issue ID cards for students, faculty, and staff; manage electronic access permissions and troubleshoot access issues.
• Monitor fire protection alarms and manage door access systems during assigned shifts.
• Oversee CCTV monitoring and manage recorded video evidence, including secure storage and authorized distribution.

Operational Support

• Process and securely manage lost and found items.
• Coordinate fine appeal meetings and notify involved parties of outcomes.
• Prepare written reports related to students experiencing crises.
• Administer vehicle registration for students, faculty, and staff.
• Track vendor proximity card usage and manage related fines.
• Enter daily citations into the department records management system, maintain accurate records, and communicate with students regarding citations, fines, appeals, and related Public Safety matters.
• Perform additional duties as assigned by department leadership to support campus safety and operations.

Qualifications

• Strong Christian faith with alignment to Evangel University's mission, values, and beliefs.
• Excellent verbal and written communication skills.
• Demonstrated ability to maintain professionalism and composure in high-stress or emergency situations.
• Ability to interact compassionately and effectively with students, faculty, staff, and the public.

Experience

• Experience with Clery Act compliance preferred.
• Prior customer service experience strongly preferred.
• Experience handling confidential information and sensitive situations.
• Familiarity with database systems, access control systems, or security-related software is beneficial.
• Administrative experience in public safety, higher education, law enforcement, security, or a related field preferred.

Office Tools & Equipment Used

Software

• Microsoft Office Suite (Word, Excel, Outlook, Publisher)
• CCTV monitoring software
• Access control systems
• ID card management systems

Equipment

• Two-way radio system
• Dispatch and report-writing software
• Business phone system
• Electronic access doors
• Alarm systems
• Standard office equipment