Public Benefits Specialist – Spanish/English, Ukrainian/English, Korean/English, and ASL/Sign Language - Bilingual Preferred Not Required

About the role

The Oregon Department of Human Services seeks a Public Benefits Specialist to support diverse communities in accessing vital services. This role involves interviewing and assisting applicants for various programs, including SNAP, TANF, ERDC, LTC, and Medicaid.

Responsibilities

• Interview and assist applicants in-person and by phone for benefit programs.
• Complete accurate and timely eligibility determinations, redeterminations, and reviews.
• Communicate eligibility decisions clearly to applicants.
• Provide person-centered, trauma-informed services to identify and address customer needs.
• Participate in professional development and ongoing cultural awareness training.

Requirements

• One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Qualifications

• Experience providing services with respect and compassion for community members who have historically been marginalized, underserved, in crisis, or disadvantaged.
• Experience conducting work that requires attention to detail, particularly with data entry and reviewing financial or technical documents.
• Experience with technical skills that include basic computer knowledge, Microsoft Office software, and learning new web-based platforms.
• Experience recognizing symptoms and behaviors that originate from adapting to trauma and using trauma informed de-escalation tactics to minimize re-traumatization.

Skills

• Bilingual in English and one of the following languages: Spanish, Ukrainian, Korean, or American Sign Language (ASL).

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary range is commensurate with experience.

Schedule

The work schedule is 8 a.m. – 5 p.m., Monday – Friday on-site and in-person each workday at the Roseburg ODHS branch office.