Public Benefits Specialist Entry (Public Benefits Specialist, Entry) Bilingual Required (English/Spanish)

About the role

The Oregon Department of Human Services seeks a bilingual Public Benefits Specialist, Entry to join our team. This position offers a chance to make a difference in people's lives while growing professionally.

Responsibilities

• Deliver professional, respectful, and culturally responsive customer service in a high-volume office setting.
• Manage administrative tasks such as phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry.
• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources.
• Maintain accurate case documentation and apply agency policies, procedures, and regulations to ensure timely and accurate processing of client services.
• Connect individuals and families with community resources and support services.

Requirements

• Bilingual in English and Spanish (contingent on passing speaking and writing tests).
• Two (2) years of experience working in a reception area or call center, or an associate degree in Behavioral Science, Social Science, or a closely related field, or an equivalent combination of education, training, and experience.

Essential Attributes

• Attention to detail, particularly with data entry and document review.
• Ability to adapt communication styles to explain complex information to diverse audiences.
• Experience providing customer service to vulnerable communities that are person-centered and trauma-informed.
• Experience with Microsoft Word, Excel, email systems, digital databases, answering phones, and data entry.
• Experience evaluating resources and recommending services for diverse populations.

Benefits

• Annual salary increases until reaching the top of the listed salary range.
• Awarded candidate preference for eligible Veterans and Oregon National Guard servicemembers.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.