Public Benefits Specialist Entry. Bilingual English/Spanish Required

Initial posting date: 08/17/2026 • Application deadline: 08/31/2026

About the role

This is a permanent, full-time, in-person position located in Roseburg, Oregon. The role is represented by the Service Employees International Union (SEIU) and is not eligible for remote work. Bilingual English/Spanish is required; after passing the Spanish language exams, a 5% bilingual differential is added to the base pay.

Responsibilities

• Serve as the first point of contact for customers visiting the ODHS office in person, online, or by telephone, fostering a welcoming and trauma-informed environment.
• Assist Oregonians applying for programs such as medical assistance, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services.
• Answer inquiries about case status, provide information on accessing community resources, and guide applicants through the online portal, phone, or in-person interactions.
• Work collaboratively within a team that rotates tasks to meet the office’s business needs.

Requirements

• Two years of experience in a reception area or call center, involving high-volume work such as interviewing, data entry, or ensuring application accuracy; OR
• An associate degree in Behavioral Science, Social Science, or a closely related field and six months of experience in a busy reception area or call center; OR
• An equivalent combination of education, training, and experience.

Skills

• Customer Service: Professional demeanor delivering quality service daily via telephone, in writing, or in person.
• Computer Skills: Proficiency with computers, web browsers, databases, Microsoft Office, and general office equipment (phone systems, copiers, scanners, fax). Experience using multiple systems simultaneously for research and tracking.
• Communication: Ability to convey technical concepts—including complex rules, regulations, and procedures—to customers with diverse learning styles. Experience interpreting non-verbal cues, simplifying information, using relatable examples, and confirming comprehension through active listening.
• Collaboration: Experience elevating team member voices, fostering inclusion, and building relationships.
• Accuracy & Attention to Detail: Experience reviewing and verifying information for accurate data entry and developing a comprehensive understanding of assignments to determine appropriate outcomes.
• Diversity, Equity, Inclusion & Belonging: Experience using trauma-aware and strength-based practices to create an inclusive environment. Ability to assist individuals from diverse cultural backgrounds and provide equitable service to overcome barriers.

Working Conditions

• In-person role in the storefront office, Monday–Friday, 8:30 AM to 5:30 PM.
• Regular contact with the public, including Oregonians experiencing emotional and financial stress.
• May require prolonged periods of sitting at a computer or telephone.

Background Checks

• Finalists will undergo a criminal history and background check; adverse results may lead to disqualification.
• No visa sponsorship is offered.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form and E-Verify process to confirm work authorization.

Pay

Salary range: $4,051 – $5,298 per month.

Benefits

• Employee Resource Groups promoting shared learning.
• Cost-of-living adjustments and annual salary increases (until reaching the top of the salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ preference: 5% awarded for eligible candidates starting January 2026 (requires Form DA5016, DD214, or NGB22).