Public Area Supervisor

Pay: $20

About the role

The Public Area Supervisor brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guests and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling.

Responsibilities

• Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments
• Ensures all public space, storage, back of house areas are safe, clean, and organized; and closets are properly inventoried and stocked for each shift
• Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to pack/guest concerns or requests and escalates to leadership or other departments as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Conducts daily stand-up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of staff, providing real-time feedback and coaching
• Participates in recruitment and selection of talent for the housekeeping team
• Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participates with leadership in pack performance management including: employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations: Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Requirements

• High School diploma or equivalent experience
• Previous experience with janitorial, laundry, housekeeping, or similar experience
• Experience and basic knowledge of Microsoft Office and general software systems
• Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

Qualifications & Skills

Desired Qualifications & Traits

• Previous experience in a leadership/supervisory capacity
• Previous cleaning experience at a high-volume hotel or public facility
• Bilingual, English and Spanish

Physical Requirements

• Able to lift up to 30 lbs
• Able to push/pull up to 100 lbs
• Able to bend, stretch, and twist
• Able to stand and walk for long periods of time
• Able to climb multiple flights of stairs on a daily basis and walk frequently
• Able to work with chemicals according to directions

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Growth & Perks

• Join our Pack: Grow your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: Flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized