Public Area Supervisor

Nestled in the beautiful Ozark Mountains, Westgate Branson Lakes Resort will allow you to meet and engage with guests who arrive to enjoy Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Known as the “Gem of Table Rock Lake,” Westgate Branson Lakes Resort provides a fun and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences while supporting your career growth where you are or at 60+ resorts across the company.

About the role

As the Public Area Attendant Supervisor, you will be the manager on duty to motivate and guide the housekeeping team that keeps every corner of the resort looking its best, from restrooms and common areas to offices, meeting spaces, and sales centers. You lead by example and inspire high standards while making sure every guest will walk into a space that feels fresh! Your drive, positive energy, and commitment to excellence help create the warm, inviting atmosphere Westgate Resorts are known for. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the department.

Responsibilities

• Supervise housekeeping team members, including staffing, training, discipline, scheduling, and monitoring performance to ensure adherence to service and productivity standards and total guest satisfaction.
• Assign duties and review work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects monthly and track progress.
• Supervise daily and weekly labor and manage departmental expenses.
• Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff.
• Organize, conduct, or attend meetings to share and receive pertinent information.
• Perform other duties as assigned by leadership team.

Requirements

• 1+ years of supervisory or management experience, leading teams in housekeeping or facilities cleaning.
• Ability to work evenings, weekends, and holidays as required.
• Excellent customer service skills.
• Must be able to use mobile devices.
• Must be able to lift 50 lbs and work in outdoor weather conditions.
• Must be at least 18 and have a valid driver’s license to drive company golf carts.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Westgate Resorts is a smoke- and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.

Pay

$18/hour – Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Schedule

Must be able to work 2:30 PM–11:00 PM shift, weekends, and holidays.

Benefits

• Comprehensive health benefits – medical, dental, and vision coverage.
• Paid time off – vacation, sick, and personal time to recharge.
• Paid holidays.
• 401(k) with generous company match to support your future.
• DailyPay – access your earnings when you need them.
• Family-focused benefits – pregnancy, parental leave, and adoption assistance.
• Wellness programs to support your well-being.
• Flexible Spending Accounts (FSA).
• Tuition assistance to help you grow your career.
• Military leave.
• Employee Assistance Program (EAP) – support when you need it most.
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance for your furry family members.
• Loyalty program – exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• NEW! David A. Siegel Legacy Scholarship – up to $40,000 for team members’ dependents.
• Career growth and advancement opportunities.
• Community involvement – give back and make an impact.