PTS Service Technician - Panama City, FL

Department Publix Technology Job Category Information Technology/Systems Description Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. The Publix Technology Services (PTS) Service Technician position will provide IT technical support for the Panama City, FL area to primarily include installation, repair, and preventive maintenance of IT hardware in Publix retail stores. Our service teams largely work a shift of 8:00 AM to 4:30 PM, five days a week. This position is also responsible for rotating after-hours on-call coverage, rotating weekend coverage, and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team. Why Join Us? Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization. Your Impact Perform installation, repair, and preventive maintenance of IT hardware including:Desktop computersServersLaser and thermal printersPoint of sale systemsBarcode scannersWeighing devicesNetworking systemsSupport Publix retail stores through on-site visitsTravel between store locations to perform technical tasksComplete majority of work between 8:00 AM and 4:30 PM, Monday through FridayParticipate in after-hours on-call rotationRequired to work rotating weekendsMay be required to work holidays, as needed Augment support in other geographic areas when required Required Qualifications Candidate must live in the Panama City area, or surrounding area, or must be willing to relocate there upon acceptance of the positionAssociate degree in information technology, or equivalent technical experience1+ year of PC/Technical support experienceBasic understanding of IT hardware and industry standardsBasic understanding of Windows Operating SystemsBasic understanding of thermal and laser printingAnalytical and troubleshooting skillsCable management and troubleshooting skillsComputer and electronic equipment installation skillsMust be at least 20 years of ageMust have a valid driver license and maintain an excellent driving recordWork a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the taskAbility to lift to 75 lbs.Ability to climb and work on a ladderAbility to crouch, kneel and work in confined areas for extended periodsAbility to use hand and power tools Preferred Qualifications Certifications in the field of electronics or Computer Science, such as:Cisco CertificationA+ CertificationMicrosoft Certified Systems EngineerHP CertificationLexmark Certification3+ years of PC/Technical support experienceBasic understanding of Active DirectoryExperience using problem reporting and ticketing systemsUnderstanding of the Publix retail environment Benefits Information Employee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plansPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits: https://jobs.publix.com/benefits/ Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay. Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. Please note that Publix will not sponsor any hire for this position for a visa or permanent residence*****Relocation/Household Good Shipment Allowance will NOT be provided.***