PTP Process Steward- Services

Physical Location: 6400 Poplar Avenue, Memphis, TN

Pay: $90,000 - $115,000 (salaried, full-time)

About the role

Lead and participate in the transformation of Global P2P processes, driving strategic initiatives to streamline and optimize operations. Serve as the primary point of contact for all operational issues related to the services process, ensuring timely resolution and effective communication with stakeholders.

Responsibilities

• Develop and implement a roadmap of continuous improvements for the P2P process, setting standards and managing exceptions to enhance overall performance.
• Design and own the P2P process, including any automations, and be accountable for its performance and results.
• Create and maintain comprehensive process documentation for services procurement by channel, ensuring clarity and consistency.
• Collaborate closely with stakeholders to understand and enhance end-to-end processes, including COE source, field procurement, staff procurement, and external vendors.
• Prioritize and implement process and system improvements in coordination with the transformation manager, aligning with strategic objectives.
• Monitor Key Performance Indicators (KPIs) to gauge process performance and identify areas for further enhancement.
• Coordinate training and change management to facilitate the adoption of new processes and technologies.
• Prepare for the S4 Hana transformation in the services buy channel, ensuring readiness and alignment with organizational goals.
• Act as the subject matter expert in all aspects of services procurement, providing guidance and expertise to internal stakeholders.
• Establish and manage internal controls for the buy channel, ensuring compliance and risk mitigation.
• Support and oversee any Procure-to-Pay (PTP) integration or separation activities as needed.
• Set objectives and lead a team of Business Process Outsourcing (BPO) teams, providing mentorship, motivation, and support for their development.
• Serve as an escalation point for operational issues, collaborating closely with BPO teams to ensure timely resolution and optimal process execution.
• Other duties as assigned.

Requirements

• Bachelor’s degree in business administration, Finance, or related field.
• Strong leadership skills, with proven experience in leading transformational initiatives and driving process improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proficiency in project management methodologies and tools, with experience managing complex projects from inception to completion.
• Strong analytical and problem-solving skills, with the ability to identify and address operational challenges proactively.
• Knowledge of SAP S4 Hana and other relevant technologies preferred.
• Experience in managing teams and fostering a collaborative and results-driven work environment.

Benefits

• Medical, dental, and life insurance.
• Flexible Spending Accounts.
• Short-term and long-term disability.
• 401(k) with company-funded retirement contributions.
• Paid Time Off.
• Education & Development (including tuition reimbursement).
• Student Loan Repayment Assistance.
• Voluntary benefits including insurance for home, auto, vision, and pets.

About Us

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates, and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains, and create lasting value. Learn more at internationalpaper.com.

We continue to build a better future for people, the planet, and our company. IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Our team members say they’re Proud to be IP.

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day.