PT Support Lead

At Five Below, our growth is driven by people who embrace our purpose: creating an amazing experience where life is way better when you can Let Go & Have Fun with unlimited possibilities, all priced so low you can always say yes to the newest, coolest stuff. With over 20,000 associates, Five Below is a unique workplace built on culture, values, and behaviors known as The Five Below Way. This is a place that inspires big ideas, super energy, and passion—where you can make the workplace a WOWplace!

About the Role

The Support Lead, under the leadership of the Store Manager and Customer Service Manager, assists in directing Front End Leads (if applicable) and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, driving sales, ensuring customer satisfaction, and maintaining operational excellence. The Support Lead models leadership behaviors, delivers results during assigned shifts, and sets the tone for the team by embracing and living Five Below’s values.

Responsibilities

• Ensures all associates and managers deliver exceptional customer service ("Wow the Customer") through personal interactions.
• Achieves CSAT (Customer Satisfaction) score goals set by the District Manager.
• Leads front-end operations, including training staff on the High Fives of Customer Service.
• Ensures fast, friendly checkout experiences for every guest.
• Maintains store cleanliness, recovery, and readiness for customers at all times.
• Performs opening and closing store procedures.
• Assumes Store Manager duties in their absence.
• Supervises, trains, coaches, and develops all associates.
• Reviews and acts on all corporate communications.
• Partners with supervisors or corporate office to resolve store issues.
• Drives store sales and controls expenses, including assisting with payroll to stay within budget.
• Assists in merchandising procedures, including receiving, stocking, and staging merchandise.
• Unloads merchandise from trucks, checks in shipments, and packs out merchandise to the sales floor.
• Assists with front-end and queue merchandising.
• Drives key metrics: Sales, ADS (Average Dollar Sale), CSAT Scores, and Expense Control.
• Performs store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.
• Handles cash management, including preparing and dropping bank deposits.
• Authorizes register functions such as post voids, returns, and discounts.
• Complies with Human Resources policies and procedures.
• Adheres to and holds associates accountable to all Five Below Standard Operating Procedures (SOP).

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Directions
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

Physical Requirements

• Frequently operates a cash register.
• Frequently moves merchandise weighing up to 25 lbs and places/removes merchandise at heights of 5-10 feet.
• Frequently ascends/descends ladders to retrieve and put away stock.
• Frequently kneels, bends, twists, and stoops, including in the stock room and on the sales floor.
• Frequently communicates with customers, managers, and coworkers in person and by telephone.
• Frequently moves across the sales floor and between the sales floor and stock room.
• Must be able to identify and discern email and print instructions regarding layouts, schedules, and SOPs.
• Must remain in a stationary, upright position for 80% of the time.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more. Visit benefits.fivebelow.com/public/welcome for details.

Pay

Starting at $11.50 per hour.