PT STUDENT SUCCESS COACH - HUSKY HYPE-UP SUMMER PROGRAM

Position Summary

The Student Success Coach assists and guides students participating in the Husky Hype-Up Summer Program through early intervention, identifying barriers to success, and directing students to resources within the College and community that support student success, as appropriate.

Essential Job Functions

• Prepares and supports students participating in the Husky Hype-Up Summer Program from orientation activities prior to the program beginning to routine follow-up and outreach throughout the summer.

• Provides proactive mentoring and coaching for students to support successful participation in the Husky Hype-Up Summer Program.

• Conducts needs assessments of students and coordinates the development and implementation of action plans for each student, monitoring participation and progress, intervening with appropriate support services when necessary, and referring students to appropriate internal and community-based resources as needed.

• Engages at-risk, underserved, first-generation, low-income, and other students in need by providing one-on-one intervention, support, monitoring, and encouragement throughout the program.

• Supports the Husky Hype-Up Summer Program by assisting in the recruitment of participants; developing, coordinating, implementing, and evaluating student success activities, workshops, and personal development opportunities; advocating on behalf of students when appropriate; ensuring students meet program participation expectations; and encouraging retention and engagement by providing guidance and support.

• Establishes and maintains working relationships with college and community representatives and students by serving on committees, attending workshops and conferences, participating in division meetings, and remaining current in student success practices and available support resources.

• Attends College and community activities and events to interact with students, faculty, staff, and community partners.

• Develops and implements procedures for intake, monitoring, referral tracking, and assessment of student progress in accordance with program and grant guidelines. Tracks program activities and assists with documentation and reporting requirements associated with grant funding.

Requirements

• Associate degree in a related field.

• Minimum three years of work-related experience assisting, coaching, mentoring, advising, or assessing students and/or clients in academic, workforce, human services, or life-skills settings.

• Experience working with low-income, first-generation, underserved, or diverse student populations preferred.

Supplemental Information

• Knowledge:

  • Knowledge of student success principles, retention strategies, and barriers affecting student persistence and completion.

  • Knowledge of MCCC's vision, mission, and values and a commitment to further its educational goals and strategic plans.

  • Basic knowledge of the organization and operations of a community college and the student support services available to students.

• Skills:

  • Knowledge and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies.

  • Knowledge of maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.

  • Knowledge of developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.

• Abilities:

  • Knowledge and ability to acquire knowledge of the principles and practices of a community college and skill in providing support to such activities.

  • Knowledge and ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgement and initiative, and meet/exceed deadlines.

  • Knowledge and ability to work with minimal direction and comfortable with making decisions.

  • Knowledge and ability to understand instructions and follow detailed procedures consistently.

  • Knowledge and ability to work professionally with the public and serve as a representative of the College with discretion.

  • Knowledge and ability to effectively and professionally communicate and present ideas and concepts orally and in writing.

  • Knowledge and ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.

  • Knowledge and ability to demonstrate administrative and organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.

  • Knowledge and ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.

  • Knowledge and ability to perform extensive research, compile complex data and prepare accurate records and reports.

  • Knowledge and ability to type and enter data with speed and accuracy.

  • Knowledge and ability to set up and maintain complex and confidential files, databases, records and schedules.

  • Knowledge and ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.

  • Knowledge and ability to identify and secure confidential information.

  • Knowledge and ability to perform research, compile complex data, and prepare accurate records and reports.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, view and create written documents. Employee must communicate with others in person and on the telephone. Must view and produce electronic documents. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, or kneel. The employee must occasionally lift and/or move items of light weight. While performing the duties of this job, the employee typically works in a business office setting. The noise level in the work environment is usually quiet.