PT Staff: Residence Life Coordinator

Essential Job Functions

• Maintains positive living/learning situations within the residence halls.
• Responds appropriately to crisis/conflict/violation situations.
• Suggests remedial or corrective actions.
• Provides emotional support, guidance, and mentoring to students.
• Creates a sense of community within the residence halls.
• Aids students in making better decisions and planning life goals.
• Serves as an ethical adult leader and role model.
• Issues room keys and manuals following room assignments.
• Plans and implements appropriate residence hall programming.
• Acts as a customer service resource and referral agent.

Minimum Job Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Three years related work experience with young adults, such as residence life advisor/coordinator, student mentor, etc., or equivalent combination of education and experience.
• Responsive, quick-thinking, and able to anticipate and respond to issues.
• Establishes priorities and works independently without close supervision.
• Works effectively as a member of a team.

Five Specific Competencies

• Achieving Results: Sets challenging goals, tracks progress, solves performance problems, demonstrates urgency and drive, and achieves results.
• Collaboration: Builds constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives.
• Communication: Clearly and respectfully conveys and receives information and ideas through various media, engaging the listener, helping them understand and retain the message, and inviting response and feedback.
• Customer Service: Makes customers/clients and their needs a primary focus; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations.
• Strategic Focus: Understands how an organization must change in light of internal and external trends and influences; keeps the big, long-range picture in mind; builds a shared long-range organizational vision with others; commits to a course of action to achieve long-range goals and influences others to translate vision into action.