PT Self Checkout Ambassador - 02250

Duties and Responsibilities

• Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
• Navigate customer flow being aware of the customer's shopping trip
• Avoid personal conversations with other associates when customers are present
• Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and return shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations