PT Sales Supervisor: Frescobol Carioca

About the Role

We are seeking a passionate and driven PT Sales Supervisor for our boutique coming to Soho in June 2026. As a key member of the leadership team, you will support the General Manager in driving daily business operations, sales performance, and an elevated, service-first culture.

• Blends hands-on leadership with strong business execution.
• Lead from the sales floor—coaching, motivating, and developing associates in real time to deliver personalized, memorable client experiences.
• Through clear communication, thoughtful feedback, and a collaborative mindset, you will help foster a high-performing team environment rooted in accountability, professionalism, and brand pride.
• Partner closely with store leadership to execute strategic initiatives that increase revenue, strengthen client retention, and uphold operational excellence.

Responsibilities

• Supports inventory management, visual merchandising, shipment processing, and ensures all brand standards are executed with precision and attention to detail.
• Contributes to broader market and brand initiatives such as promotional events, activations, and store openings.
• Leverages tools such as Shopify, Endear, and Slack to support client outreach, team communication, and business operations.

Qualifications

• Prior leadership or supervisory experience in retail or customer-focused environments, with a demonstrated ability to inspire, coach, and develop team members.
• Proven ability to deliver exceptional, personalized client experiences and build authentic customer relationships that drive loyalty and results.
• Strong selling skills with the ability to anticipate client needs, overcome objections, and consistently achieve personal and team sales goals.
• Entrepreneurial and adaptable mindset, with comfort navigating evolving business needs while maintaining focus and accountability.
• Collaborative team player who communicates clearly, provides constructive feedback, and builds strong cross-functional relationships.
• Professional presence with the ability to handle client inquiries, concerns, and escalations with empathy and sound judgment.
• Strong attention to detail and organizational skills to ensure operational excellence across merchandising, inventory, and daily task execution.
• Flexible to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
• Comfortable operating in a dynamic, fast-paced environment.
• Physical capability to stand, walk, climb ladders, and lift up to 50 pounds.

Hourly Pay Range

$24 to $27. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Key Performance Indicators (KPIs)

• Sales Performance: Achieves and exceeds personal and team sales goals by optimizing key metrics including Conversion Rate, Units Per Transaction (UPT), and Average Order Value (AOV) through proactive client engagement and strategic selling.
• Client Retention & Experience: Drives strong Net Promoter Scores (NPS), secret shopper results, and repeat business through personalized outreach and relationship-building.
• Operational Excellence: Demonstrates strong organizational and time-management skills, ensuring tasks are completed accurately and on time while maintaining brand standards.