PT Sales Lead, Canutillo, TX

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

Responsibilities

• Ensure excellence in customer service in the store by upholding high retail standards to align with company standards.
• Initiate conversations with all customers, building relationships to learn interests and identify products to suggest.
• Assist customers in the fitting room.
• Recommend products aligned with customer needs and preferences through suggestive selling to encourage purchases.
• Build brand loyalty by promoting the rewards program and achieve weekly loyalty sign-up goals.
• Learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provide information and advice on product performance, features, and specifications.
• Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
• Assist in daily store operations, including opening and closing, freight processing, accurately processing transactions, handling cash, and maintaining point-of-sale integrity.
• Follow company and store policies, procedures, and operational guidelines; communicate concerns to store leadership.
• Assign tasks to team members as directed to support operational needs.
• React quickly to all customer and/or employee injuries and report them immediately to the Manager on Duty.
• Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink.
• Act as Manager on Duty in the absence of other members of the leadership team.
• Regularly communicate any employee concerns directly to the Store Manager.
• Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Address customer concerns professionally and in accordance with company guidelines.

Requirements

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 30 hours per week including one weekend day and rotating holidays; additional availability is a plus.

Essential Functions

• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (e.g., cash register, computers, phones, scanners).
• Stand and move throughout the store during scheduled shifts.
• Walk and move to assist customers, retrieve merchandise, and recover the store.
• Lift and carry up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Push/pull full racks of merchandise for restocking the store.
• Reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Perform manual labor occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and perform tasks requiring attention to detail.
• Use fine manipulation and grasp with hands to sort and organize clothing (e.g., place on hangers, folding, organize by color/size).

Skills

• Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities.
• Customer Centric Innovation: Passion for the brand and knowledge of the customer and products.
• Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.
• Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
• Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate.
• Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Urgency for Impact: Act quickly to support sales, loyalty enrollment, and service goals.

Pay

Pay range for this position is specified in the job posting.

Benefits

• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Annual merit increase or bonus based on performance (LW only)
• Paid Time Off including vacation and sick time (HH only)
• Bonuses based on achieving store and personal targets (HH only)
• Four weeks of Paid Parental Leave for eligible employees who are new parents
• Flexible Fridays
• Tuition Reimbursement