PT Receptionist/Hospitality

IST Management is a business process outsourcing company founded in 1997, with over 1,800 employees and operations in 38+ U.S. cities. We provide facilities and office services management, e-Discovery services, and have been recognized as one of the Nation’s Best & Brightest Companies to Work For, an INC 5000 honoree, and a partner of the Military Spouse Employment Partnership.

About the role

We are seeking experienced candidates for part-time office and facilities services roles in NYC. Ideal candidates will be ready to grow their career, with opportunities for training, development, and advancement into management roles. Full-time opportunities may become available for successful candidates.

Responsibilities

• Serve as the voice and face of the firm, providing excellent customer service to clients and guests via telephone and in-person interactions.
• Answer and screen all incoming external and internal calls in a professional and welcoming manner.
• Communicate clearly and effectively with callers, anticipating needs and managing unexpected situations with poise.
• Inform the Conference and Events Coordinator, Facilities Manager, and/or Office Administrator of facilities issues, ensuring the reception area remains clean, professional, and compliant with client confidentiality.
• Book conference rooms and visitor offices, ensuring all meeting components (A/V, food, room configuration) are provided.
• Coordinate with food services vendors for client and internal meeting requests, tracking data for billing purposes.
• Assist clients and visitors with arrivals and departures, using appropriate technology to provide accurate information.
• Notify attorneys of visitor arrivals promptly and guide visitors to appropriate locations.
• Identify and resolve problems in a timely manner, using reasoning and adaptability to manage changing circumstances.
• Anticipate and respond to varied client/guest requests, such as arranging car services, restaurant reservations, airline check-ins, or theatre tickets.
• Provide guests with local recommendations, including coffee shops, restaurants, and dry cleaning services.
• Handle conference-related technical tasks, such as setting up calls, troubleshooting LAD issues, and managing long-distance dialing.
• Perform light administrative duties, including event preparation, Excel projects, correspondence, photocopying, faxing, and mailing.

Requirements

• High School Diploma or GED required; authorization to work for any employer in the U.S. required.
• Previous experience in an administrative role is required.
• Proficiency in Microsoft Office (may be tested); relevant hospitality/administrative experience in a high-volume environment preferred.
• 45 WPM typing speed, strong spelling and grammar, and basic knowledge of Microsoft Office suite.
• Effective and professional verbal communication skills; English required; additional languages are a plus.
• Strong organizational and calendar management skills.
• Resourceful problem-solving abilities and a professional, outgoing demeanor.
• Ability to read, write, and comprehend correspondence, memos, emails, and basic instructions.

Pay

Hourly compensation: $17.00–$20.00 USD.

Schedule

Part-time, up to 29 hours per week. Must be available to work on Mondays and Fridays if requested. Hours and industry type may vary by assignment.