PT Public Safety and Security Guard - Wilmington Convention Center

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enforces public safety policies and procedures during assigned events.
• Conducts interior and exterior rounds and reports any unusual issues or incidents.
• Provide safety escorts as requested.
• Documents all notable incidents in the appropriate logbooks.
• Participates in incident investigations as needed.
• Direct visitors, vendors, deliveries, and related personnel to proper areas.
• Notify appropriate personnel of arrivals and departures.
• Makes sure persons on the premises have proper identification and are authorized to be present on WCC premises.
• Performs crowd and traffic flow controls within the facility during events.
• Responds to emergency situations and alerts the appropriate public emergency response team member(s).
• Conducts regular safety inspections and assists in the implementation of any corrective actions to be taken.
• May direct contracted security personnel as needed.

Qualifications

• High School Diploma or GED required.
• Minimum of (6) months safety/security experience working in a public assembly, hotel, or another commercial facility.
• Knowledge of effective emergency response and crisis management.
• History of integrity, reliability, and professionalism.
• Skills in problem resolution.
• Excellent customer service skills, given frequent interaction with clients, guests, vendors, and other visitors.
• Ability to operate radios, video equipment, and fire alarm systems.
• Excellent oral and written communication skills.
• Available to work flexible hours, including nights, weekends, and holidays.
• CPR, AED, and 1st Aid certification preferred.