PT Pharmacy Technician I

About the role

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883, and remains connected to those early roots as a local market. The company actively seeks farmers and producers for its Local program, celebrating local foods, farmland preservation, local traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products are sustainably harvested.

Responsibilities

• Greet all customers and provide prompt, courteous service and assistance.
• Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions.
• Ensure customers receive all their prescriptions.
• File written prescription forms after prescriptions are dispensed.
• Prepare and complete manual insurance claim forms.
• Maintain an organized filing system for invoices, manual insurance claims, daily reports, etc., in accordance with the Standard Practice Manual and state law.
• Help customers find over‑the‑counter items.
• Maintain a broad understanding of the HBC MPP scheduling system and assist in data entry of MPP information.
• Maintain attendance and vacation log information.
• Understand the Pharmacy Standard Practice Manual.
• Order, stock, maintain, and return pharmacy inventory through proper suppliers.
• Assist in processing pharmacy outdates and credits, keeping inventory free of outdated product.
• Assist in preparation of pharmaceutical products for inventory.
• Share responsibility for department maintenance and cleanliness per fixed activities.
• Maintain pharmacy department supplies (e.g., bottles, bags, labels, staples, etc.).
• Observe and adhere to all company policies and the Pharmacy Standard Practice Manual.
• Maintain a neat, well‑groomed personal appearance and comply with company personal appearance policy.
• Work within management planning guidelines to maintain productivity.
• Support company safety standards.
• Communicate any needed equipment repairs or maintenance work.
• Keep work area free of debris and safety hazards.
• Treat co‑workers with fairness, dignity, and respect.
• Maintain the quality of the department’s appearance and presentation.
• Perform all other duties as assigned.

Qualifications

• Successful completion of criminal background check and drug testing as required.
• Excellent communication and customer service skills.
• Strong keyboard skills and demonstrated ability to learn new software applications.
• Basic mathematical skills.
• Effective time management skills and sense of urgency.
• Ability to multi‑task in a stressful environment.
• Effective interpersonal skills and desire to work in a team environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good problem‑solving abilities, ability to focus, and attention to detail.
• High levels of integrity, professionalism, and confidentiality.
• Physical requirements: stand 100% of the time with occasional short walks; use computer/keyboard/mouse/biometric scanner 100% of time; handle containers and manipulate pills/capsules frequently; clerical accuracy and math skills including cash register operation; use staplers, calculators, communication and computer systems frequently; frequent/continuous reaching, grasping, lifting, and carrying up to 20 lb. below waist and at/above shoulder level; bend at knees and waist up to 30% of the work day; sufficient visual acuity and audio capability to process prescriptions and service customers.

Skills

• Support and work with pharmacist to achieve outstanding pharmaceutical care.
• Actively assist the pharmacist under direct supervision in most phases of prescription filling (new, refill, transfer) per laws, ethics, and company policies.
• Maintain confidentiality of customer and company information.
• Thoroughly understand and operate the pharmacy register, computer software, and telephony system.
• Maintain an atmosphere of enthusiastic customer focus in person and on telephone.
• Assist in maintenance of third‑party prescription information and resolution of rejected adjudication.
• Initiate prescription renewal requests to doctor via telephone or fax where applicable by law.
• Understand pharmacy inventory control procedures, including special requirements for controlled substances.
• Receive and obtain information needed on written prescriptions or telephoned refill requests from customers.
• Perform register functions and bag customer purchases per store procedures, verifying customer’s name, address, and expected quantity of prescriptions at pickup.
• Relay specific communications to customer from technician or pharmacist processing prescription.
• Maintain solid communication within the department.
• Successfully apply training to everyday pharmacy practice.
• Ability to meet physical requirements of the position, with or without reasonable accommodations.

Pay

Salary range is between $16.00 – $2