PT Front Desk Assistant

About the role

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains uniform quality. The firm unites site staff with a centralized administrative team to meet client needs through innovative, entrepreneurial, and ambitious solutions. CENTERS currently provides management services for 14 clients and prioritizes the well-being, security, and future of its employees.

Responsibilities

• Greet all members and guests who enter the facility
• Ensure proper identification is used to access the facility
• Correctly input members’ and guests’ demographic information into the system
• Perform administrative duties
• Sell and upsell membership and program packages, including cycling promotional deals
• Multi-task and work in a fast-paced environment
• Provide consistent and up-to-date information in all interactions
• Maintain a clean workstation
• Handle money (cash, credit, checks) accurately and effectively
• Answer, return, and transfer calls professionally
• Assist in implementing communications strategies
• Receive feedback in a team environment and contribute to brainstorming sessions
• Assist with other duties as assigned

Requirements

• Basic knowledge of computer skills
• Ability and willingness to enforce policies and handle conflict resolution
• Excellent customer service skills
• Availability to work mornings, evenings, and weekends as needed
• Ability to self-motivate with little or no supervision
• Strong attention to detail
• Excellent oral and written communication skills
• Ability to manage long and short-term projects
• Adaptability, analytical & critical thinking, customer service initiative, planning & project management, decision-making, teamwork, diversity awareness, and integrity

Work Environment and Physical Demands

• Office and fitness center environment
• Non-smoking environment
• Moderate to loud noise levels
• Evening and weekend work as required
• Sitting at a desk or table for at least 60% of the workday
• Standing or walking for at least 40% of the workday
• Repetitive wrist, hand, or finger movement (e.g., operating computer equipment)
• Bending, stooping
• Eye-hand coordination (e.g., keyboard typing)
• Hearing and talking

Internal contacts include staff at all levels. External contacts include customers and vendors, involving troubleshooting, exchanging information, negotiating, and providing instructions.

Duties, responsibilities, and activities may change at any time with or without notice.