PT Facility Manager

Responsibilities

• Oversee the operation of the MVCC Health, Fitness & Recreation Center (HFRC), including but not limited to, staff supervision, risk management, customer service, emergency response, cash handling, membership sales and program knowledge.
• Lead Shift Teams: Manage and delegate tasks to up to 10 student and part-time staff members
• Mentor Staff: Provide ongoing coaching, performance feedback, and corrective measures
• Ensure Compliance: Enforce all facility policies, procedures, and professional standards
• Monitor Safety: Conduct facility inspections before, during, and after shifts to mitigate risks
• Maintain Cleanliness: Partner with custodial staff to ensure high standards of facility cleanliness
• Access Control: Verify patron identification and resolve building eligibility or access issues
• Log Operations: Complete required shift documentation and record daily updates in the central log
• Manage Transactions: Process memberships, locker rentals, and program registrations accurately
• Software Troubleshooting: Utilize RecAuto software for sales and resolve system or membership issues
• Handle Cash: Follow strict cash handling practices to ensure accurate revenue reconciliation
• Engage Patrons: Deliver high-quality customer service, conduct tours, and resolve complaints
• Emergency Response: Execute emergency action plans and document all medical or non-medical incidents
• Event Execution: Set up and manage facility rentals and special events during assigned shifts
• Campus Liaison: Coordinate with Campus Operations, Police, Athletics, Academics, and building partners

Qualifications

• Maintain current Adult & Pediatric CPR/AED & First Aid certification (certification provided by HFRC)
• Ability to multi-task and work in a fast-paced environment and handle several tasks at once with frequent interruptions
• Strong interpersonal communication, decision making and conflict resolution skills
• Comfortable responding to emergencies & leading risk management plan
• Ability to work independently and in a team environment
• Exceptional customer service skills