PT Concierge - Sonterra

About the role

The concierge position at Franklin Park Sonterra offers a variety of duties in a beautiful working environment. This role involves assisting with administrative tasks, answering phones, handling mail, and supporting marketing efforts. The ideal candidate will have a friendly demeanor, strong problem-solving skills, and the ability to handle emergencies.

Responsibilities

• Answer phone in a prompt and professional manner.
• Forward calls, provide requested information, and take messages as needed.
• Expedite sales/marketing calls.
• Absorb and route incoming and outgoing mail and deliveries.
• Absorb urgent staffing needs and assist with calling part-time and PRN staff to cover vacant shifts.
• Obtain information for residents, assist them to register for activities or services, and ensure they sign out and back in during absences.
• Communicate service requests to the maintenance department.
• Maintain reception areas and keep them tidy.
• Create forms, run reports, do internet research, and complete other clerical duties.
• Monitor and respond to the emergency response system.
• Remain courteous, professional, and helpful during situations where residents or others may be upset or dissatisfied.
• Resolve problems when possible, call on management to respond, and/or document incidents/concerns and report to administration.

Requirements

• Computer savvy.
• Personable and resourceful: sincere interest in working directly with elders.
• Ability to problem-solve and help resolve questions and concerns.
• Punctual and dependable.

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Not specified.

Pay

Starting wage is depending on experience.

Schedule

Schedule will be on a rotating basis.