PT Brand Partnership Associate

Join our team as a Part-Time Brand Partnership Associate and elevate your career by representing innovative, designed-for-life products at third-party in-store events. This role offers the opportunity to showcase your sales expertise and passion for customer engagement through impactful product demonstrations that drive brand awareness and sales.

About Lovesac

We are a young-at-heart, fast-growing furniture company dedicated to helping people fill their homes with Total Comfort™. We design and innovate adaptable, washable, expandable, and delivered-right-to-your-door furniture solutions, allowing customers to live the life they want. At Lovesac, we embody a culture that encourages team members to think and dream big—what we call Top Ambition. We aim to excel within our industry while making a meaningful impact on the world, driven by love and happiness in all aspects of our work.

Responsibilities

• Travel to temporary Lovesac events located in third-party stores within a designated territory.
• Represent Lovesac during events to increase brand awareness and build customer loyalty.
• Engage with customers by creating an interactive environment, delivering product demonstrations, and promoting limited-time offers to drive interest and sales.
• Create a sense of urgency to drive sales during limited-time events.
• Stay updated on product features, benefits, and industry trends to deliver remarkable results.
• Promote the Lovesac post-purchase experience to ensure customer satisfaction.
• Quickly identify and resolve customer issues to maintain a positive shopping experience.
• Assist in setting up and taking down Lovesac product displays, ensuring adherence to brand standards and visual merchandising guidelines.
• Oversee event operations to ensure compliance with company standards.
• Gather customer feedback to share with management for future sales and engagement strategies.
• Support local stores when Lovesac events are not occurring, including:
  • Actively engaging with customers using selling techniques and product demonstrations.
  • Assisting customers from initial interest to purchase, managing quotes, closing sales, and maintaining post-purchase relationships.
  • Conducting customer outreach using company-provided tools and communication methods.
  • Providing attentive service to meet customer needs and build loyalty.
  • Learning and explaining product and service features to effectively demo, assist, and educate customers.
  • Promoting services including customization options, delivery, and post-sales support.
  • Utilizing company tools, sales data, and reports to prioritize tasks and support daily operations.
  • Following Lovesac and vendor policies to ensure standards, minimize risks, and maintain safety.
  • Meeting or exceeding event demand plans and key performance indicators.
  • Meeting or exceeding individual sales goals and key performance indicators.
• Perform other duties as assigned by management.

Qualifications

• 18 years of age or older.
• Valid driver’s license, clean driving record, access to a reliable vehicle, and current vehicle insurance.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Must reside within 30 miles of the job location and within the same state as listed on the job posting.
• Minimum of 1 year of high-paced experience in a retail or customer service role; experience in a temporary or event-based setting preferred.
• Ability to travel daily to local stores, third-party events, and occasional meetings using various forms of transportation.
• Demonstrated excellent judgment, integrity, and trustworthiness in managing financial transactions, sensitive data, customer privacy, and safety.
• Ability to stand for extended periods and move objects, including lifting medium to large furniture items up to 75 pounds.
• Must be able to assemble furniture and displays, involving bending, twisting, kneeling, grasping, reaching, pulling, pushing, standing, stooping, walking, crawling, and climbing.

Core Values & Competencies

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters.
• Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric.
• Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness.

Benefits

• Sales Incentive Bonus Program: Potential bonus up to $675 per quarter.
• Paid Time Off: Accrue up to 26 hours annually.
• Health Plan Discount.
• Employee Assistance Program.
• Financial Wellness Tools.
• Pet Insurance.
• Associate Discounts.
• 401K Matching Contribution.
• Mileage Reimbursement.
• Overtime pay at 1.5 times the regular rate for hours worked over 40 in a workweek or on company-recognized holidays.