PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales per Hour (SPH), data capture, etc.
• Utilize key tools and resources to drive performance and collaborate with the team to uphold standards of excellence.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume or high-profile environment.
• Effective communication skills with both customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Ability to work independently and as part of a team.
• Passion for fashion and a strong understanding of current trends.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks simultaneously.

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Teamwork and collaboration

Benefits

At Ralph Lauren, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes:

• Health insurance
• Paid time off
• Retirement savings plan
• Employee discounts
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Shifts may vary based on business needs and may include day, evening, weekend, and overnight hours.