PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership roles within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms, providing guidance on sizing and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written.
• Ability to navigate the sales floor, dressing rooms, cash wraps, and office areas.
• Physical ability to lift up to 30 lbs., climb moderately, and perform tasks for extended periods.
• Flexibility to work various shifts, including weekends and overnight hours.
• Positive attitude and ability to build and maintain positive relationships with customers, management, and colleagues.

Qualifications

• High school diploma or equivalent.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Passion for fashion and a desire to learn about the Ralph Lauren brand and its products.

Skills

• Excellent customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of fashion and styling.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.

Benefits

At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development. Our benefits package includes health insurance, retirement plans, paid time off, and more.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).