PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This role provides an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership positions within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives and key performance indicators (KPIs) to meet or exceed targets.
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Connect customers using the Polo Connect program and demonstrate knowledge of fashion and styling.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

• Salary range: $15 - $19.72 hourly.
• Preferred retail experience or similar industry experience in a complex, high-volume or high-profile environment.
• Effective communication skills with both customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Ability to understand and apply the brand's policies and procedures.
• Passion for fashion and styling.
• Strong organizational and multitasking skills.
• Positive attitude and willingness to learn and grow.

Skills

• Excellent customer service skills.
• Knowledge of the brand's products and services.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.

Benefits

• Professional development opportunities.
• Inclusive and supportive workplace culture.
• Competitive compensation package including salary range and benefits.

Pay

• $15 - $19.72 hourly.

Schedule

• Flexible schedule to meet the needs of the business.