PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to sales goals, and grow professionally within a dynamic and inclusive company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms area, focusing on sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must possess effective communication skills, be able to maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to effectively communicate with customers and store personnel, along with the ability to work a flexible schedule to meet the needs of the business.

Skills

Passion for fashion and styling, strong organizational and multitasking skills, and the ability to prioritize customer needs above all else.

Benefits

Comprehensive benefits package including health insurance, retirement savings options, paid time off, and more.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).