PT Bilingual Help 365 Bronx Case Manager (English/Spanish)

About the role

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

This part-time role will assist new and existing Pantry Members with intake processing for the Choice Pantry Bronx program, including issuing membership cards and orienting members on program rules and regulations. The Case Manager will conduct screenings for entitlements and benefits, assist with applications for Food Stamps, Medicaid, Public Assistance, Social Security Supplemental Income, or employment referrals, confirm benefit acquisition, and help prevent housing instability.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements.
• Educate clients on available benefits and collaborate with them to identify appropriate services through Help 365 case management.
• Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow-up.
• Verify and document receipt of benefits and entitlements for each client.
• Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance.
• Perform annual recertifications and re-screenings to ensure continued eligibility for services and benefits.
• Resolve membership-related issues, including lost, inactive, or incorrect membership cards.
• Maintain accurate, timely, and confidential case records in the client database.

Qualifications

• Full professional proficiency level in English and Spanish is required.
• A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
• Commitment to helping communities in need and to NYCP’s work and mission.
• Solid computer literacy and general administrative/clerical skills.
• Professional written and verbal communication skills.
• Proficient with Microsoft Office Suite and Google Drive.
• Experience with case management databases.
• Experience with HRA’s Paperless Office System (POS).
• Experience with public benefits and utilizing database platforms to capture information.
• Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
• Cultural sensitivity and respect when serving diverse communities.
• Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
• Strong customer service and interpersonal skills.

Schedule

Tuesday through Saturday, 9:00 AM to 3:00 PM. Part-time, non-exempt position scheduled for up to 28 hours per week.

Pay

$21.50 per hour

Benefits

• Paid Holidays
• Paid Time Off, including Vacation, Personal, and Sick
• 403(b) Retirement Plan
• Employer-Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance
• Voluntary Pet Insurance
• Pre-tax Transit benefits